Rejoy Cletus
Jeddah,Mecca Region
Summary
Skilled office management professional with expertise in record maintenance and customer service. Proficient in computer hardware, software installation, networking, and VPN/server configuration. Experienced in staff training, troubleshooting complex systems, and maintaining confidentiality. Strong attention to detail and leadership abilities focused on optimizing operational efficiency and supporting organizational goals.
Experienced professional focused on providing robust project support. Capable of streamlining processes and enhancing team productivity through strong organisational skills and attention to detail. Adept at fostering communication and collaboration to ensure project goals are met efficiently.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work history
WMS Superuser Support
M.H. Alshaya Co.
Jeddah, Mecca Region
05.2019 - 08.2025
- Managed 24/7 delivery platforms, achieving maximum uptime and operational efficiency.
- Led and trained staff to enhance performance, meeting daily targets consistently.
- Ensured timely completion of project tasks while effectively managing resources.
- Reviewed staff performance regularly, establishing team standards and expectations.
- Coordinated efforts with staff to meet critical delivery deadlines.
- Maintained cleanliness and compliance of the work area through regular inspections.
- Acted as liaison between departments to facilitate smooth operations and communication.
- Successfully managed American Eagle brand during supervisor's absence, ensuring quality results.
Service Head
Hewlett-Packard (HP)
01.2014 - 03.2019
Education
Diploma in Laptop Chip Level -
National Center for Labor & Learning
Red Hat Certified Engineer (RHCE) - undefined
G-TEC Computer Institute
ITI - Fitter - undefined
NSNSM ITC Kerala
High School Education - undefined
Kerala Education Board
High School Education - undefined
Kerala Education Board
Kerala, KeralaSkills
- Office management
- Record maintenance
- Customer service
- Staff training
- Computer hardware and software
- Software installation and configuration
- Networking and printer proficiency
- Technical manual interpretation
- Attention to detail
- Time management
- Troubleshooting skills
- MS Office expertise
- VPN and server configuration
- Organizational skills
- Team leadership
- Confidentiality
Accomplishments
- I successfully managed the American Eagle brand, ensuring high-quality results throughout the process.
- Hands-on experience in user acceptance testing of RMS, CMS, OMS, and Blue Yonder UAT.
- Consistently took on new responsibilities and challenges, leading to nominations for various training and development programs.
Custom
I hereby declare that the above-written particulars are true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Proficient (C2)
Timeline
WMS Superuser Support
M.H. Alshaya Co.
05.2019 - 08.2025
Service Head
Hewlett-Packard (HP)
01.2014 - 03.2019
Red Hat Certified Engineer (RHCE) - undefined
G-TEC Computer Institute
ITI - Fitter - undefined
NSNSM ITC Kerala
High School Education - undefined
Kerala Education Board
High School Education - undefined
Kerala Education Board
Diploma in Laptop Chip Level -
National Center for Labor & Learning
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