Renad Al-Shehri
Al-Namas,Asir
Summary
Motivated professional with diverse experience in customer-facing roles. Demonstrates strong interpersonal skills, building rapport and resolving disputes effectively. Eager to contribute to team success and enhance customer experiences in future roles.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Collections Officer
Haifa Abdullah Ali Trading Establishment
Riyadh
04.2025 - Current
- Monitored collection progress and met debt collection targets by agreed deadlines.
- Contacted overdue accounts through phone calls and written correspondence, facilitating timely payments.
- Resolved customer queries while guiding debt management solutions, ensuring high levels of customer satisfaction.
- Applied empathy and professionalism in handling sensitive customer situations, preserving the company's reputation.
Tour Guide Intern
Bin Tharban
Al-Namas, Asir
03.2024 - 06.2024
- Conducted engaging historical and cultural tours across various landmarks, enhancing visitors' understanding and appreciation.
- Escorted tourists through natural habitats, enhancing awareness of ecotourism and conservation efforts.
- Interpreted and translated languages for tourists to comprehend, bridging language barrier gaps.
- Directed bilingual tours in different languages to cater to diverse cultures and provide wider array of tours.
- Answered questions, highlighted overlooked features, and provided detailed insights on special exhibits to enrich guest experience.
- Maintained extensive knowledge of travel sites and tourist attractions in [Location].
- Engaged guests in natural habitats with informative tours, fostering appreciation for local ecology and wildlife.
Education
Bachelor's Degree (Incomplete) - Languages & translation
Saudi Electronic University
AbhaN.A
Diploma - Travel & Tourism
Bisha University
Al-Namas01-2024
Skills
- Debt recovery strategies
- Client relationship management
- Dispute resolution
- Customer service
- Microsoft Excel
- Project scheduling
- Verbal communication
- Active listening
- Amadeus Reservation System
Languages
English
Intermediate
B1
Arabic
Proficient
C2
Certification
- [Area of study] certified
Timeline
Collections Officer
Haifa Abdullah Ali Trading Establishment
04.2025 - Current
Tour Guide Intern
Bin Tharban
03.2024 - 06.2024
Bachelor's Degree (Incomplete) - Languages & translation
Saudi Electronic University
Diploma - Travel & Tourism
Bisha University