Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
6
6
years of professional experience
Work History
Branch Manager
Takamol Holdings - Qurrah Daycare
01.2024 - 01.2025
Developed team members through mentorship and training to enhance skillsets.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Reduced employee turnover by fostering a positive work environment.
Complied with regulatory guidelines and requirements.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Manager
As Salama Institute
03.2019 - 03.2022
Conducted performance evaluations to identify areas for employee growth.
Coordinated recruitment efforts to attract top talent.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Training Program - Computer Office Applications And Secretarial
Al-Nozom Aldwalia High Institution
Bisha, Saudi Arabia
09-2017
Bachelor of Arts - English Language And Literature
University Of Bisha
Bisha, Saudi Arabia
05-2016
Skills
Customer relationships
Excellent time management skills
Attention to detail
Proficient in MS office
Goals and performance
Prioritization
Conflict resolution
Strategic planning
Strong interpersonal skills
Excellent communication skills
Expert in risk management
Multi-tasking
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Branch Manager
Takamol Holdings - Qurrah Daycare
01.2024 - 01.2025
Manager
As Salama Institute
03.2019 - 03.2022
Training Program - Computer Office Applications And Secretarial
Al-Nozom Aldwalia High Institution
Bachelor of Arts - English Language And Literature
University Of Bisha
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