Renad Abdullah Al-Qarni
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Landmark Group Holdings
02.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Receiving and resolving customer complaints in Arabic and English professionally, which leads to improving customer relations and loyalty,
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative Agent
Smartlink
06.2023 - 11.2023
- Responded promptly to customer inquiries via phone to minimize wait times.
- De-escalated complex customer situations and identified solutions that met their electricity needs.
- Efficiently managed high call volumes while maintaining professionalism and prioritizing customer service for electricity-related issues.
- Ensured the highest level of integrity and confidentiality when handling sensitive customer information, adhering to data privacy regulations for the Riyadh electricity project.
Education
Bachelor of Science - English Language And Literature
Bisha University
Bisha, Saudi Arabia03.2023
Skills
- Office Management
- Scheduling and calendar management
- Documentation and control
- Database Administration
- Microsoft Excel
- Computer Skills
- Customer and client relations
- Verbal Communication
- Professional Communication
Certification
- Organizational Development and Impact on Companies and Human Resources, from Saudi Human Recourses Society (2023)
- Word Text Processing, from Edrak (2023)
- Excel Spreadsheet Software, form Droob (2023)
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative Agent
Smartlink
06.2023 - 11.2023
Cashier
Landmark Group Holdings
02.2021 - 08.2021
Bachelor of Science - English Language And Literature
Bisha University
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