REVANA HASSANIN
Jeddah
Summary
Driven individual with a solid background in programming and a keen interest in technological development. Seeking a challenging work environment to lead and succeed. Eager to utilize expertise in physics and programming to develop innovative solutions, fueled by a passion for scientific and technological progress. Committed to contributing to research and innovation with a strong work ethic. Offering strong interpersonal skills and friendly demeanor. Eager to learn and grow in a hospitality role, bringing willingness to quickly grasp hospitality principles and customer service techniques. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Hilton
09.2024 - 05.2025
- Maximized revenue by upselling room upgrades and additional services.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Created welcoming and comfortable environment for guests.
Customer service supervisor
Ashraqat Company
05.2024 - 07.2024
- Company Overview: company services for pilgrims from Arab countries
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Customer service supervisor
Ashraqat Company
06.2023 - 08.2023
- Company Overview: company services for pilgrims from Arab countries
Member accompanying pilgrims
Ashraqat Company
06.2022 - 08.2022
- Company Overview: company services for pilgrims from Arab countries
Administrative Assistant
AlBurah private school
10.2018 - 09.2019
- 2 years Administrative Assistant
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor - physics
Umm AlQura university
01.2024
Skills
- Service excellence
- Online marketing strategies
- Time management
- Social media management
- Microsoft Office programs
- Programming (Java Software)
- Problem-solving skills
- Analytical thinking
- Collaborative team member
- Front office support
Languages
Arabic (fluent)
English (Advanced)
Certification
First aide
Customer care
Make it right
Complains handlding
Time managent
Inclusive Leadership.
Being an Effective Team Menben.
Timeline
Guest Service Agent
Hilton
09.2024 - 05.2025
Customer service supervisor
Ashraqat Company
05.2024 - 07.2024
Customer service supervisor
Ashraqat Company
06.2023 - 08.2023
Member accompanying pilgrims
Ashraqat Company
06.2022 - 08.2022
Administrative Assistant
AlBurah private school
10.2018 - 09.2019
Bachelor - physics
Umm AlQura university
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