Work Type
Full timeLocation preference
On-siteLocation: Riyadh, Saudi Arabia
Open to relocation: No
Reynaldo Bernardo
Technology Support Specialist
Riyadh,Saudi Arabia
Work preference
Summary
Change Implementation and Technology Integration Specialist delivering enhanced performance and improved time management efficiency. Achieved effective conflict resolution and quality assurance through proactive project coordination and strong compliance awareness. Focused on leveraging subject matter expertise to educate teams and tailor services to meet evolving business needs.
Overview
2
2
Languages
2
2
Certification
34
34
years of professional experience
Work history
TECHNOLOGY SUPPORT SPECIALIST IN DGCL PROJECT
Global Knowledge
Riyadh
2025.01 - 2026.01
- Collaborated with Saudi IT team at DGDA (Diriyah Gate Development Authority) to resolve IT issues for users across departments, enhancing user experience by configuring devices (Lenovo, Dell, Apple MacBook, iPad), updating Windows and device drivers, and installing essential programs prior to deployment.
- Acquired extensive knowledge and skills over one year in IT operations.
- Streamlined operational procedures with innovative system improvements.
- Coordinated supplier relationships to ensure timely delivery of IT products, supporting operational readiness.
- Collaborated effectively with cross-functional teams for successful project completion.
- Facilitated team meetings, promoting collaboration and alignment on project goals.
INFORMATION TECHNOLOGY SUPPORT IN DGDA PROJECT
Accelerated Solutions
Riyadh
2023.01 - 2025.01
- Collaborated with Saudi IT team at DGDA to resolve IT issues for users across departments, improving user satisfaction and support response times.
- Configured IT devices (Lenovo, Dell, Apple MacBook, iPad) by updating Windows and device drivers, ensuring readiness for deployment and minimizing setup time.
- Executed daily operational tasks efficiently in a fast-paced environment, ensuring seamless IT support.
- Assisted colleagues by addressing inquiries and providing timely solutions, fostering a collaborative work environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Gained two years of relevant experience in IT support.
SENIOR IT TECHNICAL SUPPORT
Al Bawani
Riyadh
2016.01 - 2023.01
- Delivered comprehensive systems and user support for daily operations, effectively resolving software and hardware issues across office and project site environments.
- Executed day-to-day duties with accuracy and efficiency, ensuring seamless operations.
- Successfully delivered on tasks within tight deadlines.
- Acquired and applied new skills swiftly to enhance daily task performance.
- Exhibited respect and a proactive approach to assist colleagues and clients effectively.
- Accumulated 7 years of experience in relevant field.
SYSTEMS AND USERS SUPPORT
Erada Advanced Projects
Riyadh
2006.01 - 2016.01
- Diagnosed and resolved hardware faults, ensuring compliance with IT maintenance contracts.
- Apply Windows and antivirus updates to servers and workstations daily.
- Accumulated 10 years of experience in IT sector, contributing to diverse technical projects.
- Executed daily duties with accuracy and efficiency in office and project environments.
Education
Diploma - Computer Technician
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
Manila, PhilippinesBachelor of Science - Electronics and Communication Engineering
University of the East
Manila, PhilippinesSkills
- Technical troubleshooting
- User support
- Technology integration
- Product knowledge
- Performance optimisation
- Compliance awareness
- Change implementation
- System testing
- Project coordination
- Time efficiency
- Flexibility
- Conflict Resolution
- Initiative
- Product expertise
Certification
Microsoft Certified IT Professional, Dell Certified Systems Expert, Saudi Council of Engineers with Membership ID, 47870
LANGUAGES
English
Advanced
Timeline
TECHNOLOGY SUPPORT SPECIALIST IN DGCL PROJECT
Global Knowledge
2025.01 - 2026.01
INFORMATION TECHNOLOGY SUPPORT IN DGDA PROJECT
Accelerated Solutions
2023.01 - 2025.01
SENIOR IT TECHNICAL SUPPORT
Al Bawani
2016.01 - 2023.01
SYSTEMS AND USERS SUPPORT
Erada Advanced Projects
2006.01 - 2016.01
Bachelor of Science - Electronics and Communication Engineering
University of the East
Diploma - Computer Technician
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY