Rhea O. Milagrosa
Cebu,Philliphines
Summary
Accomplished professional with a proven track record of delivering exceptional customer experiences through innovative practices in the hospitality industry. Skilled in managing multiple operational areas and restaurants, consistently increasing productivity and profitability. Committed to maintaining high standards and fostering collaborative environments.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Shift supervisor in training
Americana, Hardees
Riyadh, Riyadh Region
09.2023 - Current
- Training new employees on basic SOP about product quality & Customer experience
- Responsible for product quality & Product standards during store operations
- Supporting RGM for inventory and stock level management
- Supporting team during bottle neck situations
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Delegated tasks to staff members to ensure efficient shift operation.
- Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
Finance Management Associates
Prince Retail Group of Companies
Cebu, Philliphines
01.2020 - 08.2023
- Issue cheques for various suppliers.
- Do the plotting of signed cheques and budgeting.
- Issue cheques for Fund Transfer.
- Release budgeted cheques.
- Reconcile suppliers' complaints regarding unpaid accounts.
Check Prep. & Release Clerk
Fooda Saversmart Corporation
Cebu, Philliphines
02.2018 - 01.2020
- Handled telephone calls professionally, resulting in positive customer feedback.
- Updated company databases regularly for accurate record-keeping.
- Kept the reception area tidy, creating a welcoming environment for visitors.
- Processed invoices accurately to avoid financial discrepancies.
Cashiering Department
Metro Retail Stores
Cebu, Philliphines
07.2017 - 01.2018
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Business Administration, Marketing Management
Sibonga Community College
06.2013 - 03.2017
High School Diploma - General
Mangyan National High School
06.2009 - 03.2013
General
Mangyan Elementary School
Cebu, Philliphines 06.2003 - 03.2009
Skills
- Demonstrated track record of consistently delivering high quality customer experiences, using innovation and hospitality industry best practices
- Experienced in successfully managing multiple operational areas and restaurants together
- Increasing productivity & profitability of the establishment
- Always work well with others
- Punctuality and reliability
- Adapting to change
- Cash handling,
- Stock management
- Quality Control
- Training and Development
Languages
English
Fluent
tagalog
Fluent
Bisaya
Native
Affiliations
- Music, Cooking, Exploring to new things
Accomplishments
- Rewarded as best employee of the month in Hardees (January 2025)
- Rewarded as best cashier in suggestive selling in Hardees (July 2024)
- Star performer of the month in Prince retail group of companies (December 2022)
- Rewarded as best employee for taking accountability and following correct timeline for the clint payments in Prince retail group of companies (February 2021)
Custom
- Mary Ann Sibugal, Prince Retail Group of Companies, Finance Cash Management Supervisor, 0923 377 4891, 0932 874 5131
- Dhanasekar, Americana Hardees, Restaurant Manager, +966 546857187
Personal Information
Timeline
Shift supervisor in training
Americana, Hardees
09.2023 - Current
Finance Management Associates
Prince Retail Group of Companies
01.2020 - 08.2023
Check Prep. & Release Clerk
Fooda Saversmart Corporation
02.2018 - 01.2020
Cashiering Department
Metro Retail Stores
07.2017 - 01.2018
Bachelor of Science - Business Administration, Marketing Management
Sibonga Community College
06.2013 - 03.2017
High School Diploma - General
Mangyan National High School
06.2009 - 03.2013
General
Mangyan Elementary School
06.2003 - 03.2009
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