Rhianna Wenzel
Port Wakefield
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Port Wakefield Bakery
02.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Developed and maintained positive relationships with guests for satisfaction.
Basketball Umpire
Adelaide Plains Basketball Club
09.2019 - Current
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations with bystanders and players
- Identified player infractions and determined appropriate penalties.
- Worked at competitive basketball games, tournaments and sporting events.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
- Earned frequent recommendations for being fair and consistent official.
- Enforced rule expectations with pre-game conversations with teams.
- Promoted good sportsmanship among players.
- Controlled game flow to maintain safe and fair environment.
- Communicated with fans, coaches, players, and other umpires.
- Reviewed and studied rules to maintain current knowledge of updates and changes.
- Made judgment calls on unsportsmanlike behaviour and other violations.
- Trained and mentored new referees and other sports officials.
Work Experience
SA Pathology, Lyell McEwin Hospital Site
07.2022 - 07.2022
- Assisted with smooth communication between the pathology department and hospital staff, ensuring prompt delivery of critical information regarding patient diagnoses.
- Assisted with maintaining a clean, well-organized workspace to optimize productivity and prevent cross-contamination of samples.
- Assisting with sorting patient files into correct order to assist lab technicians with effective communication to doctors.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Conducted wide range of laboratory tests and recorded results.
Education
Tertiary Enabling Course -
Charles Darwin University
Darwin, NT06-2025
High School Diploma -
Horizon Christian School
Balaklava, SA12.2024
Skills
- Safety procedures
- Stock replenishment
- Supply maintenance
- Inventory assessment
- Shop organization
- Honest and dependable
- Customer assistance
- Team cooperation
- Flexible hours
- Goal driven
- Store opening and closing
- Payment processing
- Cash register operation
- Decision-making
- Multi-tasking
Accomplishments
- Horizon citizenship award - 2013, 2017, 2019, 2021, 2024
- ADF long tan award service and leadership - 2022
- Horizon outstanding service award - 2024
Certification
SACE certificate - 2024
Australian Drivers licence - P2
Timeline
Work Experience
SA Pathology, Lyell McEwin Hospital Site
07.2022 - 07.2022
Hospitality Worker
Port Wakefield Bakery
02.2020 - Current
Basketball Umpire
Adelaide Plains Basketball Club
09.2019 - Current
Tertiary Enabling Course -
Charles Darwin University
High School Diploma -
Horizon Christian School
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