- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Cooking
- I like working with my hands and fixing things
- Participate in Basketball and Football, as recreational activities to maintain physical fitness
- Team Sports
- Video Gaming
- Astrology
Rhys Cluderay
Hallett Cove
Summary
Dynamic Customer Service Representative with a proven track record at Campbell's Newsagents, adept in complaint handling and critical thinking. Excelled in transforming high-stress situations into positive customer experiences, boosting loyalty and repeat business. Skilled in team development and customer education, I significantly contributed to a culture of excellence and continuous improvement.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Campbells Newsagency
01.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Hallett Cove School
Adelaide, SA10-2024
Skills
- Customer service
- Active listening
- Relationship building
- Complaint handling
- Team development
- Quality control
- Customer education
- Sales expertise
- Store maintenance
- Staff education and training
- Data entry
- Critical thinking
Interests
Timeline
Customer Service Representative
Campbells Newsagency
01.2022 - 01.2025
High School Diploma -
Hallett Cove School
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