Rian Alhashemi
Jeddah,Saudi Arabia
Summary
Experienced IT professional with 12 years in technical support and systems administration. Specialises in Microsoft 365 and Google Workspace licensing, cloud workspace configuration, and optimising technical environments. Strong background in networking fundamentals, including routing and switching, with ongoing development in modern Microsoft automation platforms.
Overview
1
1
Certification
14
14
years of professional experience
Work history
Computer Science Specialist (Expanded Technical Duties)
Mishwarah Heritage Association
Jeddah, KSA
2018.02 - 2026.06
- Cloud Administration (Past 2 Years): Managed Microsoft 365 and Google Workspace licensing setup, user accounts, access controls, and non-profit tenant infrastructure to ensure seamless operation and user access.
- Domain & DNS Management: Managed corporate WordPress site, domain administration, and configured essential DNS records (MX, SPF, DKIM) to ensure secure email communication.
- Applied Projects (Recent): Designed an automated financial approval workflow using Power Automate and SharePoint (skills recently acquired and currently being developed), routing notifications dynamically based on approval outcomes.
- Tech Grants & Transformation: Assisted in securing international technology grants for non-profit sector through GoodStack, contributing to the organisation's digital transformation initiatives.
- Governance & Compliance: Served annually as Governance & Compliance Officer via the Nawa platform, aligning operations with the National Center standards, and managing General Assembly technical arrangements.
IT Support Technician
Inma & Enjaz Company
Jeddah
2012.01 - 2016.01
- Provided technical support for systems, operating software, and end-user devices, ensuring timely issue resolution and user satisfaction.
- Maintained physical IT infrastructure and local hardware connections, supporting uninterrupted business operations.
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Managed office IT inventory for efficient resource allocation.
Education
B.Sc. - Information Technology
Arab Open University
Jeddah,Skills
- Cloud systems administration
- Automation management
- Networking fundamentals
- Compliance and governance standards
Certification
- CCNA Routing & Switching
- CCNA Security
- MCSA – Microsoft Certified Solutions Associate
- Cyber Security – Technical training courses.
Languages
Arabic – Native
English – (Professional Working Proficiency)
Timeline
Computer Science Specialist (Expanded Technical Duties)
Mishwarah Heritage Association
2018.02 - 2026.06
IT Support Technician
Inma & Enjaz Company
2012.01 - 2016.01
B.Sc. - Information Technology
Arab Open University