RIAZ KHAN

· Managed daily operations.

· Ensured high-quality service for both internal and external customers.

· Oversaw attraction, hiring, and professional development of team members.

· Established targets, KPIs, schedules, policies, and procedures to optimize operational efficiency.

· Coordinated with the Executive Chef to innovate and design unique menu items.

· Adhering to health and safety standards.

· Supervised stock-related issues, weekly cycle counts, and variance reports.

· Engaged in forecasting for optimal planning to achieve goals.

· Maintained compliance with health and safety regulations, conducting regular audits to uphold standards.

· Reviewed and updated menus in collaboration with chefs, incorporating seasonal ingredients, and customer preferences.

· Negotiated contracts with vendors and service providers, securing advantageous terms for the establishment.

· Monitored market trends to identify opportunities for new offerings or promotions that could attract customers.

· Oversaw inventory management, conducting regular stock checks to maintain optimal levels of food, beverage, and supplies.

· Set and monitored sales targets, motivating the team to achieve and surpass goals.

· Trained newly hired employees on service techniques, company procedures and safety processes.

· Launched the inaugural national cinema in the kingdom.

· Ensured comprehensive planning for guest service excellence through effective scheduling.

· Collaborated with the Procurement Team to establish an ordering system and determine par levels based on daily consumption tracking.

· Coordinated positive system integration for efficient stock management with the Director of F&B and suppliers.

· Maintained smooth-running operations through staff coordination and budget control.

· Supervised and observed team activities, offering praise and constructive feedback.

· Managed and coordinated a 148-person team of hardworking professionals.

· Coordinated with other departments to resolve complex customer issues promptly.

· Oversaw daily store operations to ensure a seamless workflow.

· Promoted a supportive work environment by regularly celebrating employee successes.

· Developed business strategies to enhance company growth.

· Conducted timely meetings to ensure goal achievement.

· Earned dual honors for outstanding service, and stock management excellence in 2018-2019.

· Oversaw 25 stores in the Western Region, focusing on stock loss and service, and achieved the highest Brand Score 2018-2019.

· Streamlined operational procedures, reducing time spent on administrative tasks, and enhancing efficiency.

· Executed visual merchandising techniques to optimize product placement and boost revenue.

· Oversaw store budget, maintaining control over expenses to achieve financial goals.

· Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.

· Managed day-to-day store operations, including stock levels, staff roster, and customer service standards.

· Managed the store budget, controlling expenses to ensure that financial targets were met.

· Oversaw inventory management, reducing stock loss through effective control measures.

Stored stock safely and securely to maintain quality of goods