ÉRICA HENRIQUES
Riyadh,Saudi Arabia
Summary
A versatile professional with a strong foundation in collaborative work, detail orientation, and organisational planning. Always demonstrating an accelerated knowledge acquisition and professional conduct, ensuring reliability in all tasks. Committed in achieving excellence through meticulous execution and adaptability across various roles.
Overview
8
8
years of professional experience
Work history
Housekeeping Supervisor
HillRobinson Estates
Riyadh
2024.07 - Current
- Managed a team of 30 employees in a fast-paced private estate sector, ensuring that all staff members adhered to the company's high performance standards.
- Carried out performance evaluations and provided thorough training programs to ensure staff met operational requirements and company policies.
- Oversaw seamless operations across multiple private estates, carefully ensuring that client preferences were consistently met.
- Responsible for creating and managing the team’s schedule, ensuring adequate coverage and efficient allocation of resources.
- Conducted regular inventory assessments, ensuring accurate tracking and management of stock levels.
- Managed client arrivals and departures, coordinating team services accordingly.
Housekeeper
Hill Robinson Estates
Riyadh, Riyadh Region
2022.07 - 2024.07
- Meticulous Cleaning and Organization, ensuring the highest and detail standards of cleaningness, while in a speed pace method, according to the need of the operation.
- Managed stocking and inventory for household supplies
- Guest and Family Support, providing personalized service, providing comfort and responding promptly to specific requests and special requirements.
- Monitored hazards and technical issues, ensuring workplace safety and equipment functionality.
- Ensured client confidentiality and maintained discretion continuously.
- Adjusted flexibly to meet operational demands.
Farmer
MININI FONGRAVE
2020.01 - 2022.05
- Coordinated all tasks related to planting, nurturing and harvesting seasonal fruit and vegetable crops.
- Inspected and packed products ensuring optimal sale condition.
Supervisor
IMPERIUM CONDOMINIOS
2019.01 - 2020.01
- Managed 30 tourist properties and led 15 housekeepers.
- Ensured guest accommodations met required standards.
- Organised team resources, resulted in improved project timelines.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Scheduled staff timetables to meet business demand.
Waitress
Bom Garfo, Caseiro lda.
2017.01 - 2019.01
- Provided excellent customer service in fast-paced local restaurants Bom Garfo and Caseiro.
- Maintained cleanliness and readiness of work areas post-shift.
- Delivered high-quality service by efficiently handling around 100 meal servings each day.
- Enhanced guest satisfaction through attentive and prompt service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Kindergarten Assistant
Escola Primaria da Relvinha
2018.01 - 2019.01
- Managed care and support for up to 40 children in before and after-school settings.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
Skills
- Collaborative work
- Detail Orientation and Accuracy
- Organisational Planning and Execution
- Accelerated Knowledge Acquisition
- Professional Conduct and Reliability
- Versatility
Languages
English
Fluent
Portuguese
Native
Spanish
Elementary
Timeline
Housekeeping Supervisor
HillRobinson Estates
2024.07 - Current
Housekeeper
Hill Robinson Estates
2022.07 - 2024.07
Farmer
MININI FONGRAVE
2020.01 - 2022.05
Supervisor
IMPERIUM CONDOMINIOS
2019.01 - 2020.01
Kindergarten Assistant
Escola Primaria da Relvinha
2018.01 - 2019.01
Waitress
Bom Garfo, Caseiro lda.
2017.01 - 2019.01