Hi, I’m
Rijesh Johnson
Riyadh,Saudi Arabia
Summary
Highly skilled professional with extensive warehouse operations, logistics oversight, and supply chain performance management expertise. Demonstrates exceptional problem-solving abilities, analytical thinking, and project management skills. Adept at scheduling and planning, ensuring efficient goods movement planning and global logistics coordination. Strong organizational skills and time management capabilities enhance operational control and service improvement analysis. Committed to teamwork and collaboration, fostering relationship building and team building for optimal results. Career goal: to leverage logistics integrations expertise to drive continuous improvement in supply chain processes.
Overview
12
years of professional experience
2013
years of post-secondary education
Work History
AFL Logistics KSARiyadh, Riyadh
Assistant manager - Automotive Logistics & SCM
03.2024 - 12.2024
Job overview
- Planning transportation for the units dispatched at the Port to Yard & locations in Saudi Arabia and cross-country
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Identified opportunities for improvement within the yard/warehouse operations through process optimization initiatives
- Managed daily operations of the yard/ warehouse, including scheduling personnel and assigning tasks
- Collaborated with other departments to coordinate shipments between multiple yards or facilities
- Monitored quality control standards for all products received in the Warehouse
- Developed and implemented efficient strategies for yard maintenance and organization
- Maintained accurate records of inventory, deliveries, personnel, and other related data
- Monitored employee performance and provided constructive feedback for improvement
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Improved warehouse layout to maximise storage space.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Coordinated logistics operations according to stakeholder, supplier and client needs.
- Monitored logistical expenses to keep operating costs low.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Updated inventories with accurate stock movement data for correct, current records.
- Advised on transport types, routes and schedules to improve operational efficiency.
- Directed daily operations to achieve maximum output and reduce costs.
- Adjusted pick-up and delivery schedules with changing consignment volumes.
- Led and managed projects to support logistics efforts and plans.
- Liaised with customers and other departments to plan timely transportation of goods.
- Generated different reports for performance review and analysis.
- Organised delivery and acquisition of raw materials for business use.
- Selected, trained and performance-managed staff to build results-focused team.
- Troubleshot and formulated strategies for logistical risks.
Al-Futtaim LogisticsRiyadh, Riyadh
Assistant Customer Service Manager
11.2022 - 02.2024
Job overview
- Managing a team of 35 warehouse assistants to ensure that all key metrics of performance as per the KPIs are met and exceeded
- Taking care of all aspects of shipping out Bound operations at the fulfillment center
- Managed the daily operations of WH associates to fulfill customer orders and to enhance performance, quality of work, and adherence to company policies and procedures
- Communicating with the customer regarding order status and other inquiries related to the project
- Monitored day-to-day operations for compliance with established safety, sanitation, and product movement procedures
- Taking care of a team handling RTV (Return to Vendor) department
- Making shower SOPs as followed as agreed with the customer
- Sharing ENS report with the Warehouse partner to make sure KPIs are fulfilled within Time
- Assisting client in timely clearing and investigation of CIR, and NDR claims
- Assisting Warehouse partners in Stabilizing processes for Maximum Output
Delta Medical SystemsBangalore, India
Business Partner
03.2019 - 11.2021
Job overview
- Company Overview: Dealer of Lasotronix (Laser surgery Machines) Karnataka India
- Developed and maintained relationships with partners to ensure successful outcomes
- Conducting training programs
- Negotiation
- Make sure supply of instrument on time
- Created and implemented strategies for achieving business objectives
- Monitored performance metrics against established targets and standards
- Identified new markets and customers, resulting in increased sales revenue
- Developed comprehensive plans for product launches, promotions, and campaigns
- Implemented process improvements that resulted in increased efficiency
- Managed financial resources in order to maximize profits while minimizing costs
- Applied knowledge of current trends in technology, digital marketing, and analytics
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Dealer of Lasotronix (Laser surgery Machines) Karnataka India
Uniworld LogisticsBangalore, India
Assistant Business Development Manager
06.2017 - 02.2019
Job overview
- Introducing Uniworld logistics in Online freight Marketplace
- Quoting rates for the enquiries from online Marketplace
- Coordinating with the overseas Agents on Business Leads
- Trade line Management
- Leading a team Responsible for advance filing (FMC/AMS) for US shipments
- Developed comprehensive sales strategies to maximize customer satisfaction and revenue growth
- Utilized CRM software to track customer interactions, proposals, and account statuses
A.P. Moller Maersk GroupDubai
Operations Executive (Finance/ Compliance)
10.2014 - 10.2016
Job overview
- Company Overview: A division of A.P
- Moller Maersk Group
- Supervised finance documentation KPIs of East Africa Cluster, DAMCO
- Monitoring the profitability of shipments & exceptions accordingly
- Ensure that the financial impact is reflected in the system & collectively at month end
- Financial close KPIs and run weekly reconciliations to keep the KPIs on track
- Reporting existing backlogs and preventing their Repetition
- Invoicing accuracy & highlighting issues within the KPIs
- Raise and attend ICBs (Inter Company Billings) within the timeline
- Identify the areas of improvement in the current process for more output
- Taking care of queries and urgent requests from the CSO(EAF)
- Update the system and database with relevant details of invoices
- A division of A.P
- Moller Maersk Group
- Rated in the top 3 Best Customer Service Organization globally within the company, 2015
- Accuracy and timeliness of invoices to 97% and 98%
Damco India Pvt Ltd.Ahmedabad
Customer Service/Operations Associate/Sales Support
09.2012 - 10.2014
Job overview
- Provide booking to the customers as per shipment schedule
- Update the shipment booking file in the system with the necessary information
- Update systems and create draft HBL/MBL & send for verification
- Submit a pre-alert to the destination, create an invoice, and dispatch the same to the Customer
- Resolve vendor Invoice queries & report incorrect invoices to carrier booking associates
- The cost and sell rates are to be reported to the finance department for ICB updates
- Build up customer intimacy through proactive communications and timely updates
- Taking customer feedback on how to better services
Education
Dr. G R Damodaran College of Science
Masters In International Business from Logistics & Supply Chain
Skills
- Problem-solving abilities
- Written Communication
- Warehouse Operations
- Multitasking
- Problem-solving aptitude
- Scheduling and Planning
- Organizational Skills
- Teamwork and Collaboration
- Time Management
- Relationship Building
- Self Motivation
- Team building
- Active Listening
- Excellent Communication
- Adaptability and Flexibility
- Operations Control
- Analytical Thinking
- Project Management
- Service Improvement Analysis
- Shipping Documentation
- Goods Movement Planning
- Logistics Oversight
- Vehicle Inspection
- Supply Chain Performance Management
- Global Logistics Coordination
- Logistics Integrations
- Warehouse Logistics
Personal Information
Title: Assistant Manager
Custom
Vargheese Anthony, General Manager (Head Of Freight - Mena), Al-Futtaim Logistics, 971562250604, Vargheese.Anthony@alfuttaim.com
Timeline
Assistant manager - Automotive Logistics & SCM
AFL Logistics KSA
03.2024 - 12.2024
Assistant Customer Service Manager
Al-Futtaim Logistics
11.2022 - 02.2024
Business Partner
Delta Medical Systems
03.2019 - 11.2021
Assistant Business Development Manager
Uniworld Logistics
06.2017 - 02.2019
Operations Executive (Finance/ Compliance)
A.P. Moller Maersk Group
10.2014 - 10.2016
Customer Service/Operations Associate/Sales Support
Damco India Pvt Ltd.
09.2012 - 10.2014
Dr. G R Damodaran College of Science
Masters In International Business from Logistics & Supply Chain
05.2012
Availability
See my work availability
Not Available
Available
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