Rishad Ebrahim
VIRAJPET
Summary
Talented supply and distribution professional with 10+ years of experience leading high performing teams. Motivated manager versed in manufacturing plants and adapting operations to changing demand. Persuasive negotiator skilled in pricing strategies and ERP systems.
Customer-focused Logistics manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
18
18
years of professional experience
Work History
Virtual Assistant
Amazon
09.2024 - Current
- Provided remote administrative support to international clients and teams across multiple time zones.
- Coordinated schedules, managed calendars, and arranged travel arrangements.
- Conducted research, prepared presentations, and compiled data reports.
- Utilized digital communication tools to facilitate collaboration and communication.
- Managed projects, set priorities, and met deadlines in a virtual environment.
- Demonstrated exceptional time management, organizational, and technical skills.
- Maintained confidentiality and handled sensitive information
- Handle international calls/ mails/ chat
Team Leader
Flipkart
04.2017 - 02.2022
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Managed recruitment, including talent pool management, interviewing and onboarding.
Senior Sales Representative
Edujobs
11.2015 - 01.2017
- Monitoring customer's feedback mails based on the interaction and experience they had when called to call center later sharing the analysis on the feedback received
- Briefing latest updates on product and sharing quality observations
- Liaised with customers to determine needs and provide recommendations.
- Developed compelling presentations to communicate product quality.
Customer Service Representative
Flipkart
05.2013 - 09.2015
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Addressed customer service enquiries quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Cross-trained and supported team of customer service representatives.
Sales Manager
Margin Free Consumer Bazaar
04.2012 - 04.2013
- Monitored sales team performance and provided effective training to help reach targets.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Identified and capitalised on profit generating opportunities while managing payroll, budgets, business plans, profits, costing and expenses.
- Recruited, interviewed and hired people adding value, skills and experience to sales team.
Operations Executive
IBM DAKSH
03.2011 - 04.2012
- Interacting with Airtel Platinum Customers and Apple Iphone users.
- Manage and resolve customer Issues through making Outbond Calls.
- Identified areas for operational improvement based on insights, operational understanding and customer feedback.
- Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned.
- Suggested feature improvements for operations and products based on customer feedback and employee interactions.
Customer Service Associate
SPARSH BPO
02.2008 - 01.2011
- Input customer correspondence, sales information and other details into CRM systems to keep and use for future reference.
- Responded to customer emails, letters and phone calls within company's communication targets.
- Used excellent sales and upselling skills to increase customer order value while purchasing products.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
Sales and Service Supervisor
TATA MOTORS
11.2006 - 01.2008
- Provided remote administrative support to international clients and teams across multiple time zones.
- Coordinated schedules, managed calendars, and arranged travel arrangements.
- Conducted research, prepared presentations, and compiled data reports.
- Utilized digital communication tools to facilitate collaboration and communication.
- Managed projects, set priorities, and met deadlines in a virtual environment.
- Demonstrated exceptional time management, organizational, and technical skills.
- Maintained confidentiality and handled sensitive information
- Handle international calls/ mails/ chat
Education
B.Com -
EIILM Sikkim University
BangaloreApprenticeship - Mechanic
KSRTC
MadikeriP U C -
Junior College
VirajpetSkills
- Coordination
- Schedule development
- Marketing
- Time management
- Communication skills
- Social media marketing
- Leadership
- Problem-solving
- Team building
Languages
Hindi
First Language
English
Advanced
C1
Hindi
Advanced
C1
Malayalam
Proficient
C2
Kannada
Proficient
C2
Tamil
Advanced
C1
Additional Information
- Passport No : P5315906
- Pan Card No : AAZPE3795P
- Driving License No : KA 12 20120007261
Timeline
Virtual Assistant
Amazon
09.2024 - Current
Team Leader
Flipkart
04.2017 - 02.2022
Senior Sales Representative
Edujobs
11.2015 - 01.2017
Customer Service Representative
Flipkart
05.2013 - 09.2015
Sales Manager
Margin Free Consumer Bazaar
04.2012 - 04.2013
Operations Executive
IBM DAKSH
03.2011 - 04.2012
Customer Service Associate
SPARSH BPO
02.2008 - 01.2011
Sales and Service Supervisor
TATA MOTORS
11.2006 - 01.2008
B.Com -
EIILM Sikkim University
Apprenticeship - Mechanic
KSRTC
P U C -
Junior College
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