Rishadul Islam Arafat
Abha
Summary
Resourceful and technically adept assistant with a deep understanding of complex hardware, software, and peripheral support issues in the computer support field. Primary contact for evaluating and resolving system performance issues, addressing user inquiries, and coordinating with vendors and third-party support over a 9-month period. Possesses extensive experience in customizing and repairing deployments to ensure uninterrupted operations for the organization. Skilled at efficiently resolving problems by leveraging manuals and online resources, integrating them into a comprehensive knowledge base. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical assistant
The tunnel Car wash
12.2023 - Current
- I am a dedicated and proactive Technical Assistant with a passion for technology and machinery
- My role involves supporting technical teams, ensuring smooth operations, and facilitating effective communication between stakeholders.
Mixed farmer
Own
01.2020 - 12.2023
- I come from a middle-class family with a strong farming background
- My father was a farmer, and I followed in his footsteps for a while.
Technical supporter
Wash Thru
01.2023 - 04.2023
Kitchen assistant
Kacchi dine
05.2022 - 01.2023
- Responsible for washing, peeling, chopping vegetables, and assisting in simple dish preparation
- Ensured the kitchen was clean and organized, including cleaning utensils, equipment, and surfaces.
Education
Technical Support -
Wash Thru
Jeddah04.2024
Higher Secondary School Certificate - Natural sciences, mathematics and statistics: PhysicsBiologyChemistryInformation and Communication Technologies: Inter-disciplinary programmes and qualifications involving Information and Communication Technologies (ICTs)
Cheora Government College
Cumilla12.2023
Technical Support -
Government of the People's Republic of Bangladesh Ministry of Expatriates' Welfare and Overseas Employment Bureau of Manpower Employment and Training
Cumilla12.2023
Secondary School Certificate - Natural sciences, mathematics and statistics: BiologyEnvironmental sciencesEarth sciencesPhysicsChemistryMathematicsInformation and Communication Technologies: Inter-disciplinary programmes and qualifications involving Information and Communication Technologies (ICTs)
Mostofa Kamal High School
Cumilla02.2021
Skills
- Equipment management
- Logistics understanding
- Operations Support
- Research abilities
- Customer or student assistance
- Technical Guidance
- Mechanical skills
- Hardware maintenance
- User Training
- Strong Problem Solver
- Support Services
- Administrative Support
- Report Writing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Self Motivation
- Conflict Resolution
- Goal Setting
- Staff Supervision
- Time management abilities
- Adaptability
- Product Research
- Interpersonal Skills
- Quality Control
- Continuous Improvement
Accomplishments
- Supervised team of 15 staff members.
Skills
Efficient in diagnosing and resolving technical issues, Proficient in creating and maintaining detailed technical reports, Expert in performing diagnostic tests and preventive maintenance, Skilled at explaining complex technical concepts, Quick to learn and adapt to new technologies, Time Management, Attention to Detail, Teamwork, Adaptability, Organization, Communication, Problem-Solving, Leadership, Adaptability
Personal Information
- Date of Birth: 05/26/01
- Gender: Male
- Nationality: Bangladeshi
Hobbies and Interests
- Travelling
- Photography
- Hiking
- Cultural Immersion
- Sketching
- Geocaching
- Stargazing
- Interest in New Tech and Tech Investments
Affiliations
- Project Management Institute
Certification
- Certified Sales Professional (CSP)
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Technical assistant
The tunnel Car wash
12.2023 - Current
Technical supporter
Wash Thru
01.2023 - 04.2023
Kitchen assistant
Kacchi dine
05.2022 - 01.2023
Mixed farmer
Own
01.2020 - 12.2023
Higher Secondary School Certificate - Natural sciences, mathematics and statistics: PhysicsBiologyChemistryInformation and Communication Technologies: Inter-disciplinary programmes and qualifications involving Information and Communication Technologies (ICTs)
Cheora Government College
Secondary School Certificate - Natural sciences, mathematics and statistics: BiologyEnvironmental sciencesEarth sciencesPhysicsChemistryMathematicsInformation and Communication Technologies: Inter-disciplinary programmes and qualifications involving Information and Communication Technologies (ICTs)
Mostofa Kamal High School
Technical Support -
Wash Thru
Technical Support -
Government of the People's Republic of Bangladesh Ministry of Expatriates' Welfare and Overseas Employment Bureau of Manpower Employment and Training
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