Ritsel Armada
Doha,Qatar
Summary
Dynamic hotel receptionist with 12 years of experience dedicated to delivering exceptional customer service and enhancing guest satisfaction. Proficient in managing front desk operations and ensuring seamless check-in and check-out processes while effectively handling guest inquiries and complaints. Expertise in property management systems and multitasking ensures efficient coordination of reservations and accurate billing. A strong communicator with a commitment to teamwork, contributing to a positive and welcoming hotel environment.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
City Gate Hotel
Doha , Qatar
01.2025 - 06.2026
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Processed payments for accommodations, services, and resolved billing discrepancies with tact.
- Managed inventory of front desk supplies and placed orders to avoid shortages.
- Responded to enquiries from clients, vendors and members of public.
- Used Microsoft Office to track information, update records and write correspondence.
Hotel Receptionist
Grand Regal hotel
Doha
06.2022 - 10.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Handled guest inquiries and complaints, providing exceptional customer service.
- Coordinated reservations and maintained accurate room inventory.
- Collaborated with housekeeping and maintenance for seamless guest experiences.
- Processed payments and managed billing inquiries.
Waitress
Grand Regal hotel
Doha
09.2011 - 05.2021
- Monitored dining area for maintenance and safety issues, ensuring a secure environment for guests.
- Delivered orders with precision, achieving minimal customer complaints.
- Memorized menu items and specials, enhancing order accuracy.
- Maintained cleanliness and proper setup of tables, leading to high health inspector ratings.
- Utilized point-of-sale software efficiently, reducing order entry errors.
Education
College decree -
West visayas state university
10.2007
Skills
- Customer Service Excellence
- Communication
- Property Management
- Reservation System
- Cash Handling
- Accounting
- Check-in Management
- Check-out Management
Languages
Tagalog
English
Arabic
Timeline
Front Desk Receptionist
City Gate Hotel
01.2025 - 06.2026
Hotel Receptionist
Grand Regal hotel
06.2022 - 10.2024
Waitress
Grand Regal hotel
09.2011 - 05.2021
College decree -
West visayas state university