Riyadh Hawsawi
Makkah
Summary
Highly-qualified Housekeeping Supervisor offering several years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
16
16
years of professional experience
Work History
Housekeeping Team Leader
Jumaira Jabal Omar
01.2023 - Current
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Streamlined daily operations for increased efficiency by implementing a new scheduling system for housekeeping team.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across board.
Security Manager
Golden Events
01.2022 - 02.2023
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Managed team of security personnel, providing regular training for improved performance and professional growth.
- Improved response time to incidents by developing effective communication protocols within security team.
Security Manager
Riyadh Boulevard
01.2022 - 12.2022
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Developed improved training methods with focus on public safety and officer awareness.
- Determined, rolled out and supervised all security protocols for organization.
- Coordinated operations of team comprised of [Number] mid-level managers and [Number] staff members committed to delivery of top-quality products and services.
Housekeeping Manager Pre-opining
Roots Hotel
01.2021 - 04.2021
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
House Keeping Team Leader
Golden Royal Orchid
01.2015 - 02.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Improved process efficiency through effective inventory control in alignment with client standards.
Executive Secretary
Golden Orchid
01.2014 - 01.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
-
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted team productivity by keeping supplies organized and well-stocked.
Guest Relations
Fairmont Hotel Makkah
01.2014 - 12.2014
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Assembling Technician
STC
03.2008 - 07.2010
- Increased customer satisfaction by resolving [product or service] issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Criminal Justice -
Saint Leo University
Tampa, FL2014
High School Diploma -
Technical High School
Jeddah12.2009
Skills
- Shop housekeeping
- General housekeeping duties
- Housekeeping understanding
- Housekeeping skills
- Overseeing technicians
- Parts reassembling
- Technician support
- Executive Presentations
Languages
Arabic
Native language
English
Advanced
C1
Marriage states
Married
Timeline
Housekeeping Team Leader
Jumaira Jabal Omar
01.2023 - Current
Security Manager
Golden Events
01.2022 - 02.2023
Security Manager
Riyadh Boulevard
01.2022 - 12.2022
Housekeeping Manager Pre-opining
Roots Hotel
01.2021 - 04.2021
House Keeping Team Leader
Golden Royal Orchid
01.2015 - 02.2021
Executive Secretary
Golden Orchid
01.2014 - 01.2015
Guest Relations
Fairmont Hotel Makkah
01.2014 - 12.2014
Assembling Technician
STC
03.2008 - 07.2010
Criminal Justice -
Saint Leo University
High School Diploma -
Technical High School
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