Hi, I’m
RIYAS S
IT ADMINISTRATOR
Palakkad
Summary
Skilled in troubleshooting technical issues for smooth IT operations, using diagnostic tools and customer service expertise to quickly resolve problems. Proficient in network configurations and software installations to maximize system performance.
Overview
6
years of professional experience
5
Languages
Work History
ARABIAN OFFICE SYSTEMS
IT Technical Support Specialist
05.2025 - Current
Job overview
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Paragon Restaurant
IT Technical Support executive
01.2022 - Current
Job overview
- Company Overview: Reference: paragonrestaurant.net
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Ensure security through access controls, backups and firewalls
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new user's accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Support and administer third-party applications
- Test and evaluate new technology
- Good knowledge of all the hardware devices and their management.
- Sound knowledge of Network management.
- Managing and maintaining the file servers.
- Operating the firewall for the organization.
- Monitoring the internet connection for security risks.
- Employing the latest security protocols.
- Create and verify backups of data
- Installing and integrating new server hardware and applications
- Resolve problems reported by end user
- Solid background in network administration and architecture
- Reference: paragonrestaurant.net
Real Technologies
System Support Engineer
02.2018 - 12.2021
Job overview
- Company Overview: Reference: realtechnologies.in
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Manage firewall
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new user's accounts and profiles and deal with password issues
- Upgrades system by implementing and maintaining security controls.
- Contributes to team effort by accomplishing related results as needed
- Test and evaluate new technology
- Protects system by defining access privileges, control structures, and resources.
- Reference: realtechnologies.in
Akshaya E Center
Program Supervisor
06.2014 - 12.2016
Job overview
- Company Overview: Akshaya, an innovative project implemented in the State of Kerala aimed at bridging the digital divide, addresses the issues of ICT access, basic skill sets and availability of relevant content. Quality ICT dissemination and service delivery facilities ('Akshaya Centre's) are set up within a maximum of 2 kilometers for any household and networked leveraging entrepreneurship. Today, Akshaya is acting as an instrument in rural empowerment and economic development. The project is a catalyst in creating massive economic growth and creation of direct and indirect employment in the State by focusing on the various facts of e-learning, e-transaction, e-governance etc. Reference: www.akshaya.kerala.gov.in
- UIDAI AADHAAR BIOMETRIC Authentication Identity card system Operator and Supervisor
- Computer & Biometric System operator (software installation, Assembling, Troubleshooting etc.…)
- Akshaya, an innovative project implemented in the State of Kerala aimed at bridging the digital divide, addresses the issues of ICT access, basic skill sets and availability of relevant content. Quality ICT dissemination and service delivery facilities ('Akshaya Centre's) are set up within a maximum of 2 kilometers for any household and networked leveraging entrepreneurship. Today, Akshaya is acting as an instrument in rural empowerment and economic development. The project is a catalyst in creating massive economic growth and creation of direct and indirect employment in the State by focusing on the various facts of e-learning, e-transaction, e-governance etc. Reference: www.akshaya.kerala.gov.in
Education
Trinity Technologies
Certified Ethical Hacker
University Overview
GPA: 72%
Ace college
Diploma in computer science
University Overview
GPA: 65%
Government Higher Secondary School, Erimayur
Higher Secondary
University Overview
GPA: 62%
Moulana English Medium School
CBSE 10th level
University Overview
GPA: 60%
Skills
Network Monitor
System Assembling
Servicing
Firewall
Networking
Software & Hardware installation
Windows 11
Windows 10
Kali Linux 2022
Parrot
Kali Linux 2017
Linux R2
Ubuntu
Red Hat Linux
Windows Server 2000
Windows Server 2008
Windows Server 2012
Windows Server 2019
Operating system support
Printer support
System configuration
Hardware installation
Server maintenance
Wireless networking
VoIP systems
Data backup management
Help desk support
Advanced troubleshooting
LAN/WAN
Desktop support
User support
Hardware diagnostics
Hardware upgrades
Software diagnosis
Service support
TCP/IP
Issue troubleshooting
Operating systems
Areas Of Experience
- Program Supervisor, Akshaya E Center, 06/2014 to 12/2016, Entrepreneurship. (E-Commerce service and implementation Centre under Government of Kerala, India - CSC Scheme)
- System Support Engineer, Real Technologies, 02/2018 to 12/2021, Roles and responsibilities include installing and configuring computer hardware, monitoring and maintaining computer systems and networks, troubleshooting system and network problems, managing firewall, and providing support.
- IT Technical Support Executive, Paragon Restaurant, 01/2022 to Present, Roles and responsibilities include installing and configuring computer hardware, monitoring and maintaining computer systems and networks, troubleshooting system and network problems, ensuring security through access controls, and providing support.
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
- Age: 33
- Passport Number: CO448287
- Passport Date Of Issue: 26/07/24
- Passport Place Of Issue: Cochin
- Passport Expiry Date: 25/07/34
- Date of Birth: 02/03/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Timeline
IT Technical Support Specialist
ARABIAN OFFICE SYSTEMS
05.2025 - Current
IT Technical Support executive
Paragon Restaurant
01.2022 - Current
System Support Engineer
Real Technologies
02.2018 - 12.2021
Program Supervisor
Akshaya E Center
06.2014 - 12.2016
Ace college
Diploma in computer science
Government Higher Secondary School, Erimayur
Higher Secondary
03.2010
Moulana English Medium School
CBSE 10th level
03.2008
Trinity Technologies
Certified Ethical Hacker