Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
RIYAZ TOWNSEND

RIYAZ TOWNSEND

Doha,Doha

Summary

Customer-focused professional with extensive experience in customer service and restaurant roles. Demonstrates strong interpersonal skills and adaptability, fostering a positive environment for guests and colleagues. Proven ability to maintain high standards of cleanliness and hygiene in busy settings, ensuring reliability and a comfortable experience for all. Recognised for attention to detail and a proactive approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Housekeeping Attendant

Cape Grace Hotel
Cape Town, South Africa
09.2024 - 07.2025
  • Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
  • Maintained cleanliness and hygiene in guest rooms, supporting positive guest experiences and hotel reputation.
  • Cleaned guest rooms and changed linen, ensuring comfort and satisfaction for each guest.
  • Prepared rooms for new guests under tight schedules, contributing to timely check-ins and enhanced guest satisfaction.
  • Replenished bed linen, towels, and guest amenities to ensure optimal comfort.
  • Conducted floor cleaning tasks such as hoovering, mopping and sweeping, keeping floors looking presentable and hygienic.
  • Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
  • Provided excellent customer service by responding to guest requests courteously.
  • Managed linen trolley, keeping it neat and organised.
  • Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
  • Handled lost and found items according to hotel policy, safeguarding guest property.
  • Demonstrated time management skills by prioritising tasks based on occupancy levels.

Waiter

Tropicana Dusit Hotel
11.2023 - 08.2024
  • Served meals and drinks with professionalism and care, ensuring timely delivery to enhance customer satisfaction.
  • Delivered friendly, efficient service to manage high-volume food and drink orders during peak times.
  • Serve food and drink orders in a timely manner
  • Greeted new customers and offered immediate seating assistance.
  • Greeted new customers, answered initial questions and took drink orders.
  • Lead customers to their tables
  • Check in with customers during their meal
  • Captured customer preferences for timely service
  • Maintained safe hygiene and food handling standards for full compliance.
  • Shared updates and instructions for smooth operations
  • Presented checks to customers to facilitate payment
  • Handled payment transactions to ensure a smooth checkout experience

Waiter

Nozomi Restaurant
08.2022 - 10.2023
  • Delivered friendly service to enhance customer satisfaction
  • Maintained attentiveness to guest needs throughout dining experience
  • Facilitated a comfortable dining experience for patrons
  • Welcome guests in a polite and friendly manner
  • Verified food orders for accuracy and presentation before serving
  • Assist with hosting in the reception area

Host and Customer service

Paper Moon Restaurant
Doha , Qatar
04.2021 - 06.2022
  • Greeted guests upon arrival, providing a warm, welcoming atmosphere and assisting with seating arrangements.
  • Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
  • Welcome guests in a polite and friendly manner
  • Stay attentive to the needs of guests in the dining area
  • Provided polite service to customers, enhancing their overall dining experience.
  • Provided accommodating service to customers, ensuring their specific preferences were met.
  • Recommended menu items tailored to customer preferences, enhancing their dining experience.
  • Ensure the food order is made correctly by kitchen staff and looks presentable
  • Adapted quickly to changes in seating arrangements or guest numbers, demonstrating flexibility and problem-solving skills.
  • Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
  • Monitored dining area for cleanliness and comfort, promptly addressing spills or messes to ensure a pleasant environment.
  • Ensure that aisles, walkways, and designated seating areas are clean and safe
  • Cleaned reception area regularly to maintain professional appearance.
  • Performed walk-throughs of dining room to identify service requirements during shifts.

Sales Associate / Customer Service

Truworths MAN
01.2017 - 12.2020
  • Greeted customers and proactively identified their needs through engaging questions
  • Assisted customers in locating products and provided tailored shopping guidance
  • Conducted inventory checks to ensure stock availability and support sales efforts
  • Set up displays and merchandise
  • Supported stockroom operations by arranging and managing inventory
  • Performed routine maintenance duties to keep shop environment tidy

Education

High School -

Batavia High School
South Africa

Skills

  • Room preparation
  • Cleaning methods
  • Use of cleaning chemicals
  • Room prep techniques
  • Safety compliance
  • Guest request handling
  • Hospitality
  • Guest relations
  • Attention to detail
  • Time management
  • Effective multitasking
  • Adaptability
  • Versatile
  • Punctuality
  • Professional attitude
  • Customer service
  • Cooperative
  • Team collaboration
  • Team player
  • Problem solving
  • Communication
  • Positive attitude
  • Friendly disposition
  • Committed learner
  • Respect for property
  • Committed learner
  • Respect for property
  • Effective multitasking

Languages

English
Intermediate
B1
Afrikaans
Intermediate
B1

Interests

I enjoy playing football, which has helped me develop teamwork, discipline, and strategic thinking I also have a passion for cooking, where I explore creativity and attention to detail In my free time, I engage in gaming

Timeline

Housekeeping Attendant

Cape Grace Hotel
09.2024 - 07.2025

Waiter

Tropicana Dusit Hotel
11.2023 - 08.2024

Waiter

Nozomi Restaurant
08.2022 - 10.2023

Host and Customer service

Paper Moon Restaurant
04.2021 - 06.2022

Sales Associate / Customer Service

Truworths MAN
01.2017 - 12.2020

High School -

Batavia High School
RIYAZ TOWNSEND