RIYAZ TOWNSEND
Doha,Doha
Summary
Customer-focused professional with extensive experience in customer service and restaurant roles. Demonstrates strong interpersonal skills and adaptability, fostering a positive environment for guests and colleagues. Proven ability to maintain high standards of cleanliness and hygiene in busy settings, ensuring reliability and a comfortable experience for all. Recognised for attention to detail and a proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Housekeeping Attendant
Cape Grace Hotel
Cape Town, South Africa
09.2024 - 07.2025
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Maintained cleanliness and hygiene in guest rooms, supporting positive guest experiences and hotel reputation.
- Cleaned guest rooms and changed linen, ensuring comfort and satisfaction for each guest.
- Prepared rooms for new guests under tight schedules, contributing to timely check-ins and enhanced guest satisfaction.
- Replenished bed linen, towels, and guest amenities to ensure optimal comfort.
- Conducted floor cleaning tasks such as hoovering, mopping and sweeping, keeping floors looking presentable and hygienic.
- Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
- Provided excellent customer service by responding to guest requests courteously.
- Managed linen trolley, keeping it neat and organised.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Handled lost and found items according to hotel policy, safeguarding guest property.
- Demonstrated time management skills by prioritising tasks based on occupancy levels.
Waiter
Tropicana Dusit Hotel
11.2023 - 08.2024
- Served meals and drinks with professionalism and care, ensuring timely delivery to enhance customer satisfaction.
- Delivered friendly, efficient service to manage high-volume food and drink orders during peak times.
- Serve food and drink orders in a timely manner
- Greeted new customers and offered immediate seating assistance.
- Greeted new customers, answered initial questions and took drink orders.
- Lead customers to their tables
- Check in with customers during their meal
- Captured customer preferences for timely service
- Maintained safe hygiene and food handling standards for full compliance.
- Shared updates and instructions for smooth operations
- Presented checks to customers to facilitate payment
- Handled payment transactions to ensure a smooth checkout experience
Waiter
Nozomi Restaurant
08.2022 - 10.2023
- Delivered friendly service to enhance customer satisfaction
- Maintained attentiveness to guest needs throughout dining experience
- Facilitated a comfortable dining experience for patrons
- Welcome guests in a polite and friendly manner
- Verified food orders for accuracy and presentation before serving
- Assist with hosting in the reception area
Host and Customer service
Paper Moon Restaurant
Doha , Qatar
04.2021 - 06.2022
- Greeted guests upon arrival, providing a warm, welcoming atmosphere and assisting with seating arrangements.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Welcome guests in a polite and friendly manner
- Stay attentive to the needs of guests in the dining area
- Provided polite service to customers, enhancing their overall dining experience.
- Provided accommodating service to customers, ensuring their specific preferences were met.
- Recommended menu items tailored to customer preferences, enhancing their dining experience.
- Ensure the food order is made correctly by kitchen staff and looks presentable
- Adapted quickly to changes in seating arrangements or guest numbers, demonstrating flexibility and problem-solving skills.
- Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
- Monitored dining area for cleanliness and comfort, promptly addressing spills or messes to ensure a pleasant environment.
- Ensure that aisles, walkways, and designated seating areas are clean and safe
- Cleaned reception area regularly to maintain professional appearance.
- Performed walk-throughs of dining room to identify service requirements during shifts.
Sales Associate / Customer Service
Truworths MAN
01.2017 - 12.2020
- Greeted customers and proactively identified their needs through engaging questions
- Assisted customers in locating products and provided tailored shopping guidance
- Conducted inventory checks to ensure stock availability and support sales efforts
- Set up displays and merchandise
- Supported stockroom operations by arranging and managing inventory
- Performed routine maintenance duties to keep shop environment tidy
Education
High School -
Batavia High School
South AfricaSkills
- Room preparation
- Cleaning methods
- Use of cleaning chemicals
- Room prep techniques
- Safety compliance
- Guest request handling
- Hospitality
- Guest relations
- Attention to detail
- Time management
- Effective multitasking
- Adaptability
- Versatile
- Punctuality
- Professional attitude
- Customer service
- Cooperative
- Team collaboration
- Team player
- Problem solving
- Communication
- Positive attitude
- Friendly disposition
- Committed learner
- Respect for property
- Committed learner
- Respect for property
- Effective multitasking
Languages
English
Intermediate
B1
Afrikaans
Intermediate
B1
Interests
I enjoy playing football, which has helped me develop teamwork, discipline, and strategic thinking I also have a passion for cooking, where I explore creativity and attention to detail In my free time, I engage in gaming
Timeline
Housekeeping Attendant
Cape Grace Hotel
09.2024 - 07.2025
Waiter
Tropicana Dusit Hotel
11.2023 - 08.2024
Waiter
Nozomi Restaurant
08.2022 - 10.2023
Host and Customer service
Paper Moon Restaurant
04.2021 - 06.2022
Sales Associate / Customer Service
Truworths MAN
01.2017 - 12.2020
High School -
Batavia High School