Riza Royandoyan
ALULA,Saudi
Summary
Accomplished professional with expertise in food quality standards and beverage knowledge, adept at optimizing shift schedules and managing hygiene protocols. Demonstrates proficiency in strategic planning and office software, coupled with strong leadership and team management skills. Skilled in staff scheduling and point of sales systems, ensuring seamless operations and effective communication. Committed to enhancing operational efficiency and pursuing opportunities for growth within the hospitality industry.
Driven professional with keen interest in overseeing food and beverage operations. Demonstrates strong leadership and customer service skills, coupled with solid organizational abilities. Poised to enhance guest satisfaction and streamline processes within dynamic team environment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
F&B Supervisor
Habitas Resort
ALULA
09.2023 - 12.2025
- Led the team in delivering exceptional hospitality operations by anticipating guest needs and preventing out-of-stock situations.
- Monitored and authorized staff clock-in/clock-out procedures to ensure schedule accuracy and labor compliance.
- Updated schedules in Bayan, tracked missed log-ins/log-outs, and processed overtime and public holiday hours.
- Ensured proper distribution of tips between kitchen and service teams and communicated final reports to the Finance Department.
- Responded to and managed guest email inquiries related to restaurant bookings and special requests.
- Operated and safeguarded the Point of Sale (POS) system, ensuring accuracy and system integrity.
- Coordinated Front of House and Back of House teams for seamless event execution, enhancing guest satisfaction.
- Identified and drove up selling opportunities to increase restaurant revenue and profitability.
- Delivered exceptional guest service through strong product knowledge, including daily specials and menu items.
- Reconciled POS data with receipts and cash on hand, ensuring accurate cash-handling and recordkeeping.
- Collaborated with the chef on duty to maintain smooth food service operations and communicated feedback to the Head Chef.
- Directed proper food storage and disposal in line with company hygiene and safety standards.
- Oversaw food preparation quality by implementing and maintaining high-level quality control procedures.
- Communicated essential updates to other departments via email to support operational needs and maintain strong interdepartmental relationships.
- Recognized and acknowledged outstanding staff performance, strengthening morale and productivity.
- Led by example in delivering professional and attentive restaurant service.
- Collaborated with cross-functional departments to ensure a consistent and positive overall guest experience.
- Partnered with executive leadership to develop departmental vision and mission, and managed staff scheduling and vacation planning.
- Attended daily morning management meetings, representing the team professionally in the manager’s absence.
- Led comprehensive staff training initiatives aimed at improving service excellence and boosting guest satisfaction.
Head Waitress
Habitas Resort
ALULA
09.2022 - 09.2023
- In charge for guest Evaluation & satisfaction
- Responding to Guest Feedback & Complaint
- Assigning the tasks effectively to ensure smooth operations
- Managing money transaction, keeping track of revenue
- Checking regularly with quest to insure satisfactions
- Maintaining cleanliness of restaurant, manage cash tips.
- Work with the departments to ensure positive guest experience
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Followed food hygiene and safety procedures in line with requirements
- Listened to quest complains and worked with kitchen staff or management to promptly resolve issues
Banquet Server
Four seasons Hotel & Resort
Manama
03.2019 - 06.2020
- Assisted kitchen Stall with rood prep, dishwashing and plating food.
- Keep table clear of the used crockery, glassware and cutlery
- Provide friendly, courteous service, maximizing positive customer satisfaction
- Served quests promptly to ensure food remained at proper temperatures.
- Delivered exceptional friendly and fast service.
- Optimized transition between functions, cleaning space after banquet completion and verifying equipment and supplies were stored and restocked
- Checked on tables to ensure quest satisfaction, anticipated additional needs and happily fulfilled additional request.
- Cleaned and set tables quakily to minimize time between reservations.
- Demonstrated sale food handling standards at all times.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Stocked up drinks and bar snacks ahead of shift to meet demands of speak
- Delivered exceptional service by greeting and serving customers in in timely, friendly manner.
- Consistently exceeded quest expectations maintaining meticulous knowledge of menu items.
- Followed health and hygiene standards when handling food and cleaning restaurant.
- Replenished drinks regularly and offered coffees and teas after meals to increases sales.
Sales Clerk
Four seasons Hotel & Resort
Manama
03.2019 - 06.2020
- Preparing the counter checking if the cash flow is correct amount.
- Preparing the items before the store opening. Responsible for achieving sales target and giving customers’ satisfaction at all times, making daily inventory for sales monitoring. Purchasing items for operation. Cooking and back up items for next operation. Clean the area before going home.
Senior Waitress
Macchiato Cafe
Salmabad
01.2017 - 01.2019
- Regularly inspect the restaurant’s facilities and promptly report any maintenance issues to the manager.
- Collaborating with the team
- Adhering to Health and safety standards
- Upselling and promoting special menu items.
- Greet guests and accompany them to their tables.
- Present menus and respond to any questions regarding menu items.
- Serve food and beverages.
- Check regularly with guests to make sure that they are enjoying their meals.
- Take the necessary action to resolve any complaints or call the manager, supervisor to ensure guests’ satisfaction.
- Prepare and serve specialty dishes at tables.
- Inform patrons of each day's specials.
- Describe meal constituents and cooking methods to patrons.
- Prepare a list of overall meal costs along with sales taxes.
- Stock service areas with supplies: condiments, tableware, and linens.
- Handle cash transactions and issue receipts.
- Ensure cash inflows and returns to track daily sales.
- Cashier and in charge of dining if the supervisor is off.
- Helping the bar and barista if they needed
- Clean the restaurant area if needed.
Waitress
X46 Heritage Bistro
Manama
01.2016 - 12.2016
- Regularly inspect the restaurant’s facilities and promptly report any maintenance issues to the manager.
- Collaborating with the team
- Adhering to Health and safety standards
- Upselling and promoting special menu items.
- Greet guests and accompany them to their tables.
- Present menus and respond to any questions regarding menu items.
- Serve food and beverages.
- Check regularly with guests to make sure that they are enjoying their meals.
- Take the necessary action to resolve any complaints or call the manager, supervisor to ensure guests’ satisfaction.
- Prepare and serve specialty dishes at tables.
- Inform patrons of each day's specials.
- Describe meal constituents and cooking methods to patrons.
- Prepare a list of overall meal costs along with sales taxes.
- Stock service areas with supplies: condiments, tableware, and linens.
- Handle cash transactions and issue receipts.
- Ensure cash inflows and returns to track daily sales.
- Cashier and in charge of dining if the supervisor is off.
- Helping the bar and barista if they needed
- Clean the restaurant area if needed.
Office staff
Intercruises HR Management Training Center
Manila
07.2014 - 10.2014
- Encoding and printing data, restoring lost office files, Answering phone calls and emails. Preparing outgoing emails and messages Assisting with various office tasks.
Education
Bachelor of Science - Information System
Northwest Samar State University
Calbayog City, Samar 01.2011 - 01.2015
Skills
- Food Quality Standards
- Food and Beverage Knowledge
- Shift Schedule optimization
- Hygiene Management
- Staff Scheduling
- Strategic Planning
- Office software Proficiency
- Leadership
- Point of Sales System
- Communication
- Team Management
Certification
NATIONAL CERTIFICATE IN COMPUTER HARDWARE SERVICING (Cmit NWSSU Philippines)
LANGUAGES
English
Basic Arabic
Tagalog
Waray
CHARACTER REFERENCES
- Mohamed, Mehdi, Food and Beverage Manager, Habitas ALULA
- Pavle, Letic, Assistant Food and Beverage Manager, Habitas ALULA
- Stefano, Picco, Food and Beverage Manager, Fourseason Bahrain
AWARDS
Employee of the Month, Cluster General Manager’s award
PERSONAL INFORMATION
Age: 30 Height: 5’4 Weight: 60kl Date of Birth: July 6, 1994 Gender: Female Passport Number: P5136848B
Timeline
F&B Supervisor
Habitas Resort
09.2023 - 12.2025
Head Waitress
Habitas Resort
09.2022 - 09.2023
Banquet Server
Four seasons Hotel & Resort
03.2019 - 06.2020
Sales Clerk
Four seasons Hotel & Resort
03.2019 - 06.2020
Senior Waitress
Macchiato Cafe
01.2017 - 01.2019
Waitress
X46 Heritage Bistro
01.2016 - 12.2016
Office staff
Intercruises HR Management Training Center
07.2014 - 10.2014
Bachelor of Science - Information System
Northwest Samar State University
01.2011 - 01.2015