Summary
Overview
Work History
Education
Software
Accomplishments
Timeline
BusinessAnalyst

Rizwan Abu Bakr

Marketing Coordinator
Jeddah,Saudi Arabia

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Marketing Coordinator

Al Dukan Retailing Company
Makkah, Jeddah
10.2019 - Current
  • Collaborating with the team for in-store & digital marketing.
  • Development of, troubleshooting & maintaining an updated assortment of the Dukan App including promotions.
  • Supervising Dukan Home Delivery project.
  • Monitoring & managing all aggregators HungerStation, NANA etc.
  • Leading customer complaints & suggestion project.
  • Managing social media in collaboration with media agency.
  • Oversee WhatsApp Marketing.
  • Govern all designing tasks to our designing team.

Store Manager

Al Dukan Retailing Company
Makkah, Jeddah
04.2016 - 09.2019
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Supervised customers at POS, answering questions regarding products.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Assistant Store Manager

Al Dukan Retailing Company
Makkah, Jeddah
02.2016 - 03.2016
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Trained and managed associates in customer service and sales techniques.
  • Managed store organization, maintenance and purchasing functions.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.

Store Assistant

Al Dukan Retailing Company
Makkah, Jeddah
12.2014 - 01.2016
  • Supported loss prevention goals by monitoring shopper behavior.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

AS- & A- Levels - Business & I.T

University of Cambridge
Jeddah
01.2012 - 12.2014

International GCSE - Accounting, Business, Economics & I.T

University of Cambridge
Jeddah
02.2011 - 11.2012

Matriculation - Commerce

Al Iqbal International School
Jeddah
01.2007 - 01.2011

Software

Microsoft Excel

Microsoft PowerPoint

Adobe Photoshop

Adobe Illustrator

Accomplishments

  • Received certificate of achievement for my performance is sales for the months of November '18, December '18, February '19.
  • Was awarded for growth of 56.7% in sales (Aug '18 - Nov '18)
  • Involved in the creation of multiple new projects directly or as a subordinate (Complaints & suggestions, Dukan App, Dukan Home Deliveries)

Timeline

Marketing Coordinator

Al Dukan Retailing Company
10.2019 - Current

Store Manager

Al Dukan Retailing Company
04.2016 - 09.2019

Assistant Store Manager

Al Dukan Retailing Company
02.2016 - 03.2016

Store Assistant

Al Dukan Retailing Company
12.2014 - 01.2016

AS- & A- Levels - Business & I.T

University of Cambridge
01.2012 - 12.2014

International GCSE - Accounting, Business, Economics & I.T

University of Cambridge
02.2011 - 11.2012

Matriculation - Commerce

Al Iqbal International School
01.2007 - 01.2011

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Rizwan Abu BakrMarketing Coordinator