Microsoft Excel
Rizwan Abu Bakr
Marketing Coordinator
Jeddah,Saudi Arabia
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Marketing Coordinator
Al Dukan Retailing Company
Makkah, Jeddah
10.2019 - Current
- Collaborating with the team for in-store & digital marketing.
- Development of, troubleshooting & maintaining an updated assortment of the Dukan App including promotions.
- Supervising Dukan Home Delivery project.
- Monitoring & managing all aggregators HungerStation, NANA etc.
- Leading customer complaints & suggestion project.
- Managing social media in collaboration with media agency.
- Oversee WhatsApp Marketing.
- Govern all designing tasks to our designing team.
Store Manager
Al Dukan Retailing Company
Makkah, Jeddah
04.2016 - 09.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised customers at POS, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Al Dukan Retailing Company
Makkah, Jeddah
02.2016 - 03.2016
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Trained and managed associates in customer service and sales techniques.
- Managed store organization, maintenance and purchasing functions.
- Assisted Store Manager in meeting standards for customer service and quality.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Store Assistant
Al Dukan Retailing Company
Makkah, Jeddah
12.2014 - 01.2016
- Supported loss prevention goals by monitoring shopper behavior.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
AS- & A- Levels - Business & I.T
University of Cambridge
Jeddah 01.2012 - 12.2014
International GCSE - Accounting, Business, Economics & I.T
University of Cambridge
Jeddah 02.2011 - 11.2012
Matriculation - Commerce
Al Iqbal International School
Jeddah 01.2007 - 01.2011
Software
Microsoft PowerPoint
Adobe Photoshop
Adobe Illustrator
Accomplishments
- Received certificate of achievement for my performance is sales for the months of November '18, December '18, February '19.
- Was awarded for growth of 56.7% in sales (Aug '18 - Nov '18)
- Involved in the creation of multiple new projects directly or as a subordinate (Complaints & suggestions, Dukan App, Dukan Home Deliveries)
Timeline
Marketing Coordinator
Al Dukan Retailing Company
10.2019 - Current
Store Manager
Al Dukan Retailing Company
04.2016 - 09.2019
Assistant Store Manager
Al Dukan Retailing Company
02.2016 - 03.2016
Store Assistant
Al Dukan Retailing Company
12.2014 - 01.2016
AS- & A- Levels - Business & I.T
University of Cambridge
01.2012 - 12.2014
International GCSE - Accounting, Business, Economics & I.T
University of Cambridge
02.2011 - 11.2012
Matriculation - Commerce
Al Iqbal International School
01.2007 - 01.2011