Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Rizwan Riaz

Riyadh, Saudi Arabia,Pakistan
Rizwan Riaz

Summary

Striving for a challenging and responsible position in the field of Information Technology, that would be conductive for my professional growth. Aspiring to achieve a suitable and challenging position in the field of Information Technology with an overall 12 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organised Team Leader with 3 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.

Overview

15
years of professional experience
1
Certification

Work history

Saudi National Bank
Riyadh, Saudi Arabia

Associate SME - Team Lead - EUS
01.2021 - Current

Job overview

  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Upheld health and safety standards, maintaining complete compliance with department procedures.
  • Developed and implemented strategic processes for improved productivity and profitability.
  • Expertly led teams to successfully achieve productivity KPIs.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 99.8%.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Maintained up-to-date data, records and receipts for audits and reconciliation.
  • Undertook regular performance reviews to identify areas for improvement.
  • Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Assessed feedback to maximise customer satisfaction and loyalty.

Saudi National Bank
Riyadh, Saudi Arabia

Sr. Administrator EUS
01.2014 - 12.2020

Job overview

  • Asset Management: - of the central region of the NCB (including more than 200 branches, Regional Office, nodes, warehouse)
  • Desktop Support Services: - Incident Diagnosis and Resolution for
  • Operating Systems Hardware Break Fix Support
  • Application Support Services (Banking Applications): - Incident diagnosis and resolution for Beam 10, CCR, HRMS, NBL, LOS, Bloomberg, Charles River
  • Portia, IVR, Thomson Routers etc
  • Application Support Services (Office Applications): - Incident
  • Diagnosis and Resolution for MS Office (2000, 97, 2007, 2010, 2013 and 2016 etc.)
  • WinZip, Acrobat, Antivirus
  • Server Operating Systems Support: - Operating System Support, Diagnose
  • Problem and fix Root Cause Analysis along with the Bank Problem Management team
  • Upgrade the Server to 2012 R12 configure the raid drive
  • Good hand on experience with Active directory
  • Branch Network Support: - Incident Support for Routers, Modems and
  • Switches, Incident Support to IP telephony Devices
  • Co-ordination activities, when network failure
  • Other Peripherals Including Configuration: - Systems for meeting rooms, Handheld Devices
  • Incident Support for these devices
  • Hardware break fix support services: - (Desktops, Servers and peripherals
  • Incident and corrective support to all hardware related tickets, Maintain
  • Monitored network performance to identify problems and target solutions in advance of major incidents.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Developed recommendations for overhauling and updating systems to better meet new demands.
  • Optimised system security and performance with proactive changes.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
  • Organised regular systems testing and maintenance to minimise breakdowns and help-desk queries.
  • Fielded inquiries from team members with access problems, hardware issues and security concerns.

Accountancy OutsourcingServices
Lahore

Desktop Support Engineer
01.2009 - 01.2013

Job overview

  • Assisted in creating technical manuals to provide step-by-step instructions to clients.
  • Installed malware to protect software from virus.
  • Troubleshot hardware and software issues to resolve bugs.
  • Connected to computer of client using remote link to install programmes.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Conferred with vendors to evaluate new technology.
  • Documented technical issues and solutions to maintain accurate logs.
  • Upgraded operating systems and computer software to perform compatibility with programmes.
  • Communicated with clients to verify roots and causes of computer problems.
  • Called clients to follow up functionality of systems.
  • Submitted job reports to inform management regarding status and developments.

UBL United Bank Limited
Lahore

Support Engineer
07.2008 - 01.2009

Job overview

  • Managing and Administrating Client machines
  • Managing desktops, Laptops, printers, switches and routers etc
  • Manage Backups and security
  • Manage Inventory, Hardware Purchasing and vendor coordination
  • Manage client machines over the network
  • Manage Backups and security
  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
  • Worked to optimise maintenance processes to support existing and future contracts.
  • Solved interruptions in machines and equipment through collaborations with internal and external third parties.
  • Supported out-of-hours service by working unsociable hours on-call.

Education

Pakistan Institute Of Technical Skills

Diploma from Computer Science
2006

Government Model Degree College, Government High School

Intermediate
2004

Skills

  • Support the following technologies:
  • Microsoft Office products - Outlook
  • Word, Excel, Access, Internet Explorer, and Windows XP, desktops, laptops
  • Printers, networked copiers, basic LAN connectivity and others as assigned
  • Technical Skills
  • Network Equipment
  • Knowledge of enterprise computing environment, network cabling, routers
  • Switches and hubs as well as maintenance and configuration
  • Operating Systems
  • Windows
  • Symbian
  • Windows Mobile
  • Android OS
  • IOS
  • Major OS Installation, Configuration, Networking, Applications, etc including:
  • All Windows Platforms
  • Symbian OS Series 60, UIQ and Symbian^3
  • Windows Mobile 6x, Windows Mobile 7/8
  • Apple iPhone OS
  • Office Applications
  • Microsoft Office Word, Excel, PowerPoint, Access, etc
  • Interpersonal Skills
  • Service management
  • Motivational leadership
  • Outstanding time management
  • Excellent communication
  • Employee retention strategies
  • Team supervision
  • Employee coaching and mentorship
  • Key Performance Indicator (KPI) management
  • Client support
  • Customer relationship management
  • Team development strategies
  • Leadership
  • Team building
  • Customer-focused
  • Time management
  • Problem-solving
  • Communication skills

Certification

MCITP

4 Month Study And Training

MCSE

4 Month Study And Training

Diploma In Application Computer Basic

(Dos, Fundamental, Office, Web Browsing)

A+ Hardware Language Computer Hardware Trouble Shooting & Familiarization

Nexthink

Online Study and certification

Languages

English
Advanced
Arabic
Upper intermediate
Urdu
Native

Timeline

Associate SME - Team Lead - EUS

Saudi National Bank
01.2021 - Current

Sr. Administrator EUS

Saudi National Bank
01.2014 - 12.2020

Desktop Support Engineer

Accountancy OutsourcingServices
01.2009 - 01.2013

Support Engineer

UBL United Bank Limited
07.2008 - 01.2009

Pakistan Institute Of Technical Skills

Diploma from Computer Science

Government Model Degree College, Government High School

Intermediate
Rizwan Riaz