ROAA ALAHMAR

Oversaw cinema operations, ensuring smooth customer experiences and adherence to company standards.

• Supervised cinema staff to ensure seamless daily operations.
• Handled customer concerns and provided exceptional service to resolve issues promptly.
• Coordinated employee schedules to maximize efficiency during peak hours.
• Monitored inventory and ensured merchandise was displayed attractively.

Led the Human Resources department, focusing on employee development and regulatory compliance.

• Developed and implemented HR policies and procedures.
• Managed payroll reports, contract renewals, and monthly budget accounts.
• Trained HR department staff to improve operational efficiency.
• Prepared and submitted medical insurance reports, including employee additions/removals.
• Created personnel action forms for hires, terminations, and role changes.

Directed recruitment initiatives, ensuring the effective acquisition of top talent for various roles.

• Conducted interviews and selected candidates for key positions.
• Drafted and sent job offers, onboarding contracts, and administrative documentation.
• Designed and executed social media strategies to attract talent.
• Managed employee schedules, department contact lists, and business cards.
• Prepared and disseminated administrative circulars across departments.

Progressed from Shop Manager to Area Manager, overseeing multiple stores and driving sales growth.

• Trained and developed new associates in sales techniques and retail systems.
• Increased profits through strategic employee training and sales initiatives.
• Conducted merchandise quality checks and ensured accurate pricing and display.
• Scheduled and led team meetings to enhance employee collaboration and productivity.

Managed store operations, ensuring customer satisfaction and achieving sales targets.

• Supervised daily business operations, including inventory management.
• Trained staff in customer service and upselling techniques to boost profits.
• Ensured accurate documentation and reporting of sales and inventory.

Oversaw store operations, focusing on team management and sales performance.

• Directed store operations, achieving and exceeding sales targets.
• Coordinated merchandise deliveries and stock arrangement.
• Ensured customer satisfaction through excellent service delivery.