Summary
Overview
Work History
Education
Skills
Timeline
COURSES
Awards
Generic

ROAA MAHMMOUD BRAIK

Jeddah

Summary

Technical support engineer with 15 years of experience in IT support, troubleshooting, and system management. Recently shifted focus toward Data Analysis and Business Intelligence, building skills in data visualization, reporting, and database management. Passionate about turning data into actionable insights to support decision-making and improve organizational performance.

Overview

15
15
years of professional experience

Work History

Technical Support Manager

University of Jeddah
01.2019 - Current
  • Installed, configured, and managed computers, laptops, projectors and classroom technologies.
  • Created and maintained a database of university computer labs and classrooms.
  • Investigated and resolved IT support requests via email, phone, and remote tools.
  • Researched new technologies and provided training to staff across departments.
  • Created and updated IT documentation and user guides.
  • Collaborated with administration to analyze technical usage data and improve resource allocation.

Technical Support

King Abdulaziz University
01.2011 - 01.2018
  • Created webpages using HTML for internal use.
  • Diagnosed and resolved network and hardware/software issues.
  • Develop solution for software/hardware compatibility.
  • Collected and analyzed recurring support issues to identify patterns and propose long-term solutions.
  • Trained junior technicians and maintained workflow efficiency.

Education

Bachelor of - Computer Science

King Abdulaziz University
01.2011

Skills

  • Technical problem-solving
  • Remote troubleshooting
  • Data Analysis & Visualization: Excel, Power query
  • Microsoft Office
  • Analytical Thinking & Problem-Solving
  • Teamwork and collaboration
  • Problem-solving

Timeline

Technical Support Manager

University of Jeddah
01.2019 - Current

Technical Support

King Abdulaziz University
01.2011 - 01.2018

Bachelor of - Computer Science

King Abdulaziz University

COURSES

  • IBM (via Coursera)

      -Introduction to Data Analytics (2025)

      -Excel Basics for Data Analysis (2025)

      -IBM Digital Badge: Data Analytics Essentials (2025)

      -IBM Digital Badge: Data Fundamentals (2024)

  • Simplilearn (via FutureX)

      -Data Analytics with Excel (2025)

      -Introduction to Power Query in Excel Basics Course (2025)

  • Semat Learning

      -Data Analysis Using Power BI (2025)

Awards

First place in the basic and engineering sciences in the scientific forum for male and female students at King Abdulaziz University | JAN 2011

ROAA MAHMMOUD BRAIK