ROAA MAHMMOUD BRAIK
Jeddah
Summary
Technical support engineer with 15 years of experience in IT support, troubleshooting, and system management. Recently shifted focus toward Data Analysis and Business Intelligence, building skills in data visualization, reporting, and database management. Passionate about turning data into actionable insights to support decision-making and improve organizational performance.
Overview
15
15
years of professional experience
Work History
Technical Support Manager
University of Jeddah
01.2019 - Current
- Installed, configured, and managed computers, laptops, projectors and classroom technologies.
- Created and maintained a database of university computer labs and classrooms.
- Investigated and resolved IT support requests via email, phone, and remote tools.
- Researched new technologies and provided training to staff across departments.
- Created and updated IT documentation and user guides.
- Collaborated with administration to analyze technical usage data and improve resource allocation.
Technical Support
King Abdulaziz University
01.2011 - 01.2018
- Created webpages using HTML for internal use.
- Diagnosed and resolved network and hardware/software issues.
- Develop solution for software/hardware compatibility.
- Collected and analyzed recurring support issues to identify patterns and propose long-term solutions.
- Trained junior technicians and maintained workflow efficiency.
Education
Bachelor of - Computer Science
King Abdulaziz University
01.2011
Skills
- Technical problem-solving
- Remote troubleshooting
- Data Analysis & Visualization: Excel, Power query
- Microsoft Office
- Analytical Thinking & Problem-Solving
- Teamwork and collaboration
- Problem-solving
Timeline
Technical Support Manager
University of Jeddah
01.2019 - Current
Technical Support
King Abdulaziz University
01.2011 - 01.2018
Bachelor of - Computer Science
King Abdulaziz University
COURSES
- IBM (via Coursera)
-Introduction to Data Analytics (2025)
-Excel Basics for Data Analysis (2025)
-IBM Digital Badge: Data Analytics Essentials (2025)
-IBM Digital Badge: Data Fundamentals (2024)
- Simplilearn (via FutureX)
-Data Analytics with Excel (2025)
-Introduction to Power Query in Excel Basics Course (2025)
- Semat Learning
-Data Analysis Using Power BI (2025)
Awards
First place in the basic and engineering sciences in the scientific forum for male and female students at King Abdulaziz University | JAN 2011
Similar Profiles
Elaf AlzahraniElaf Alzahrani
Volunteer at University of JeddahVolunteer at University of Jeddah
ABDULRAHMAN ALTAYARIABDULRAHMAN ALTAYARI
Student at university of JeddahStudent at university of Jeddah
YAHIA OMAIRYAHIA OMAIR
Fresh Graduate at University of JeddahFresh Graduate at University of Jeddah
Hawraa AlmalkiHawraa Almalki
Receptionist and Supervisor at CatrionReceptionist and Supervisor at Catrion
ABDULLAH ALZAYDIABDULLAH ALZAYDI
IT Field Engineer at SITAIT Field Engineer at SITA