Roaya Abualhassan

Riyadh,Saudi Arabia

Summary

Recent graduate seeking to launch career with company offering professional development opportunities. Confident communicator, competent in answering phone enquiries and providing team assistance. Hold degree in Information Technology and eager to expand on classroom experience.

Overview

years of post-secondary education

Work history

Trainee

King Khaled Eye Specialist Hospital (KKESH), Riyad

Riyadh, Saudi Arabia

07.2025 - 09.2025

Provided daily user support and technical troubleshooting.
Installed and configured hardware/software, systems, and network devices.
Assisted in system backups and restorations.
Ensured operational functionality of IT systems and responded to service requests.
Presented findings from data analysis tasks clearly to non-technical colleagues.
Maintained a high level of service whilst dealing with client queries and complaints.

Education

Bachelor’s Degree in Information Technology - Information Technology

Saudi Electric University

Riyadh, Riyadh Region

08.2019 - 01.2024

Skills

Technical Support & Troubleshooting
Team Collaboration
Microsoft Office & PowerPoint
Communication & Interpersonal Skills

Data Entry & Quality Control
AI & Cybersecurity Fundamentals
Data backup expertise

Languages

English

Advanced

Accomplishments

• Introduction to Artificial Intelligence (AI): Acquired foundational knowledge of AI concepts, including machine learning, data patterns, and applications.
• Introduction to Cybersecurity: Gained awareness of digital threats and protection mechanisms.
• User Experience (UX) Fundamentals: Learned principles of user-centered design and usability testing.

Timeline