Summary
Overview
Work History
Education
Skills
Timeline
Barista

ROBERT A. ALVAREZ

Barista
Malate Manila,Samar

Summary

Expiration : 11 Dec 2025 Job Objectives: To join a company where can maximize and shares skills, knowledge, potentials and contribute to the betterment of the company. Focused and reliable barista bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

16
16
years of professional experience
12
12
years of post-secondary education

Work History

McCafe, McDonald’s, Barista
Riyadh, Al
05.2021 - Current
  • Prepare and serve coffee, drinks, pastries, and breakfast sandwiches to customers.
  • Place orders, and receive/process payments using Food Point POS system
  • Perform inventory monitoring and ordering
  • Execute housekeeping tasks around store
  • Act as mediator when necessary, helping to resolve customers concerns and staff issues
  • Calculate and distribute tips for employees after each shift.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed over 50 customer calls per day.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used coordination and planning skills to achieve results according to schedule
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained energy and enthusiasm in fast-paced environment
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Carried out day-to-day duties accurately and efficiently
  • Onboarded new temps by entering employee information into systems
  • Worked with customers to understand needs and provide excellent service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Increased customer satisfaction by resolving issues
  • Resolved problems, improved operations and provided exceptional service

Gloria Jeans Coffee, Barista
01.2019 - 02.2020
  • Prepare and serve coffee, drinks, pastries, and breakfast sandwiches to customers.
  • Place orders, and receive/process payments using Food Point POS system.
  • Perform inventory monitoring and ordering.
  • Execute housekeeping tasks around store.
  • Act as mediator when necessary, helping to resolve customers concerns and staff issues.
  • Calculate and distribute tips for employees after each shift.
  • Managed over 50 customer calls per day.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used coordination and planning skills to achieve results according to schedule
  • Maintained energy and enthusiasm in fast-paced environment
  • Carried out day-to-day duties accurately and efficiently
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked with customers to understand needs and provide excellent service
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Increased customer satisfaction by resolving issues
  • Resolved problems, improved operations and provided exceptional service

New You Cafe, Prince Ahmad Ibn Abdulaziz, Barista
Riyadh
07.2016 - 07.2018
  • Prepare and serve coffee, drinks, pastries, and breakfast sandwiches to customers.
  • Place orders, and receive/process payments using Food Point POS system
  • Perform inventory monitoring and ordering
  • Execute housekeeping tasks around store.
  • Act as mediator when necessary, helping to resolve customers concerns and staff issues.
  • Calculate and distribute tips for employees after each shift.
  • Managed over 50 customer calls per day.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used coordination and planning skills to achieve results according to schedule
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained energy and enthusiasm in fast-paced environment
  • Carried out day-to-day duties accurately and efficiently
  • Developed team communications and information for meetings
  • Worked with customers to understand needs and provide excellent service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Increased customer satisfaction by resolving issues
  • Resolved problems, improved operations and provided exceptional service

Waiter/Barista

Versai Cafe, Exit
Riyadh
05.2014 - 05.2016
  • Prepare and serve coffee, drinks, pastries, and breakfast sandwiches to the customers
  • Place orders, and receive/process payments using
  • FoodPoint POS system
  • Perform inventory monitoring and ordering
  • Execute housekeeping tasks around the store
  • Act as a mediator when necessary, helping to resolve customers concerns and staff issues
  • Calculate and distribute tips for employees after each shift

Rigger/Technician

Dubaib & Sulaim Co, Dammam Khobar Highway KSA
07.2010 - 12.2012
  • Regular tool boxing meeting
  • Align level and anchor machinery
  • Attach loads to rigging to provide support or prepare themfor moving using hand and power tools
  • Attach pulleys and blocks to fixed overhead structures suchas beams, ceilings and gin poles using bolts and clamps
  • Control movement of heavy equipments through narrow openings or confined spaces using gin poles, gallows frames, and other equipments
  • Dismantle and store rigging equipments after use
  • Fabricate, set up, and repair rigging, supporting structures, hoists, and pulling gears using hand and power tools
  • Manipulate rigging lines, hoists, and pulling gears to move or support materials such as heavy equipments ships, or theatrical sets
  • Select gears such as cables, pulleys, and winches according to load weights and sizes, facilities, and work schedules
  • Signal or verbally direct workers engaged in hoisting and moving loads in order to ensure safety of workers and materials
  • Tilt, dip, and turn suspended loads to maneuver over, under, and/or around obstacles, using multi-point suspension techniques
  • Install ground rigging for yarding lines, attaching to logs and then to the lines

Waiter

Jech Manpower Services Inc
01.2009 - 07.2010
  • Check patrons identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Escort customers to their tables
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Inform customers of daily specials
  • Prepare checks that itemize and total meal cost and sales taxes
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
  • Stock service areas with supplies such as coffee, food tableware and linens

Tool Checker/Time Keeper

Frisco Foundry & Machinery Corp, Novaliches
Quezon City
01.2003 - 08.2008
  • Receives and inspects all incoming materials and reconciles with purchase orders; process and distribute documentation with purchase order; reports, docu- ments and tracks damages and discrepancies on orders receive
  • Makes intra-and inter-campus deliveries of requested surplus office furniture and merchandise; maintain records of all deliveries
  • Fills supply requisitions; assists buyers to order ade- quate merchandise and supplies; delivers orders to faculty and staff
  • Receives, stores, tags and track surplus property; pre- pares property lists for items to be sold at auction
  • Answers questions regarding procedures and resolves descripancies regarding receipts, deliveries, warranties, repairs and surplus property
  • Trains and directs the work of student assistants
  • Character References:
  • When needed I will give the details
  • I do hereby certify that the above mentioned information are true and correct to the best of my knowledge and belief.

Education

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01.2001 - 01.2003

BSC - Management

Samar College
01.1997 - 01.2001

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Guinsorongan Elementary School, Samar National High School
01.1991 - 01.1997

Skills

Multitasking Abilities

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Timeline

McCafe, McDonald’s, Barista
05.2021 - Current

Gloria Jeans Coffee, Barista
01.2019 - 02.2020

New You Cafe, Prince Ahmad Ibn Abdulaziz, Barista
07.2016 - 07.2018

Waiter/Barista

Versai Cafe, Exit
05.2014 - 05.2016

Rigger/Technician

Dubaib & Sulaim Co, Dammam Khobar Highway KSA
07.2010 - 12.2012

Waiter

Jech Manpower Services Inc
01.2009 - 07.2010

Tool Checker/Time Keeper

Frisco Foundry & Machinery Corp, Novaliches
01.2003 - 08.2008

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01.2001 - 01.2003

BSC - Management

Samar College
01.1997 - 01.2001

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Guinsorongan Elementary School, Samar National High School
01.1991 - 01.1997

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ROBERT A. ALVAREZBarista