ROBIN ROY

• Technically competent, with ability to understand customer needs and requirements
• Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Flair for selling value added services, service contracts and accessories
• Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately

Indian Oil Research & Development works consistently to enhance quality of fuels by incorporating additives to improve engine performance and to reduce environmental impact with improved quality and cost effectiveness.

● Operation and Maintenance of Engine Test beds

● Constantly verify product efficiency and performance

and to assure the correct functionality and design.

● Dispense consultation associated with underground

pipe protection solutions;

● Developing a project scope

with cost estimates with key client technical staff and

managers.

● Identify any faults in the development of the product,

collaborate with suppliers with the purpose of buying

needed design blueprints and tools to enhance the

company productivity

● Support the technical team and verify the

specifications of the design related to new product

enhancement.

● Interact with all the employees of the company and

conduct public inquiries on issues regarding the technical

aspects of the services or products. ● Gathering industry

data and analyzing patterns to highlight the potential for

future growth.

ALSO BE THE PART OF SAFETY JOBS

· Awareness on occupational health hazards.

· Management of Fatigue at Workplace

· Control of Lifestyle Disorders

· First Aid.

· Art of living

· Cancer prevention and detection program

· Heartcare program

• To attend the vehicle/customers properly,
• To know how to handle vehicle attentively and care for customers belongings
• To clean the car/vehicle as per job order jack/automatic properly and with high quality sense
• To keep his area at service station clean all the time,
• To report any misconduct or failures to shift supervisor,
• To maintain discipline and integrity in his job,
• Good self representation of the company