ROBIUL ISLAM
Asst. Store Manager
RIYADH
Summary
High-performing Store Manager Familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Experienced Customer care representative at Banglaink , Team Leader (KFC), Shift Manager Pro-baguette, And As a Asset Store manager At Café bene with over 7 years of experience in Customer related work & 5 years in Restaurant line environment. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Asset store manager position. Ready to help team achieve company goals. Professionally interacted with customers to promote 100% customer service ratings.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Asst. Store Manager
Cafe Bene
Riyadh, Saudi Arabia
01.2020 - Current
- Ensuring the store QSC is at 100% at all operational hours
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Supervised guests at front counter, answering questions regarding products
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Protected store from loss or theft by setting and enforcing clear security policies
- Rotated merchandise and displays to feature new products and promotions
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Listened carefully to customer requests and created personalized, delicious beverages,
- Maintained regular and consistent attendance and punctuality
Shift Manager
Pro-Baguette
Riyadh, Saudi Arabia
01.2019 - 01.2020
- Ensuring Smooth Operation in Rush time
- Motivate Team in Every situation For Achieving Target.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Service Crew
Pro-Baguette
Riyadh, Saudi Arabia
05.2018 - 01.2019
- Take responsibility on products availability
- Build Relationship with customers
- Build Good Communication With Customer
- Ensure Customer satisfaction
- Ensure High Level service to the Customers
- Ensure 100% suggestive sales
Cashier and Team Leader
KFC As
Dhaka, Bagladesh
06.2016 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
Customer Service Representative
Banglalink Customer Care Center
Dhaka, Bangladesh
04.2014 - 05.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BBA - Accounting
National University
Bangladesh 03.2011 - 11.2016
Ramgonj Govt. College
Bagladesh 01.2009 - 01.2010
High School Diploma -
K M United Academy
Bangladesh 01.2007 - 01.2008
Skills
Team leadership and coachingMaximizing profitabilityOrder managementStaff Management Mathematical aptitudePersonnel development financial operations managementProduct and service sales expertiseTraining and mentoring Staff training and developmentAccurate money handling Store displaysOpening and closing proceduresSupervised team of 20 staff membersUsed Microsoft Excel to develop inventory tracking spreadsheetsExceeded monthly store sales goals 6 months in a rowResolved product issue through consumer testing
Store activity coordination
Excellent managerial techniques
Certification
Certified Cashier, KFC
Timeline
Asst. Store Manager
Cafe Bene
01.2020 - Current
Shift Manager
Pro-Baguette
01.2019 - 01.2020
Service Crew
Pro-Baguette
05.2018 - 01.2019
Cashier and Team Leader
KFC As
06.2016 - 06.2017
Customer Service Representative
Banglalink Customer Care Center
04.2014 - 05.2016
BBA - Accounting
National University
03.2011 - 11.2016
Ramgonj Govt. College
01.2009 - 01.2010
High School Diploma -
K M United Academy
01.2007 - 01.2008