ROBIUL ISLAM
Asst. Store Manager
RIYADH
Summary
High-performing Store Manager Familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Experienced Customer care representative at Banglaink , Team Leader (KFC), Shift Manager Pro-baguette, And As a Asset Store manager At Café bene with over 7 years of experience in Customer related work & 5 years in Restaurant line environment. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Asset store manager position. Ready to help team achieve company goals. Professionally interacted with customers to promote 100% customer service ratings.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Asst. Store Manager
Cafe Bene
Riyadh, Saudi Arabia
01.2020 - Current
- Ensuring the store QSC is at 100% at all operational hours
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Supervised guests at front counter, answering questions regarding products
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Protected store from loss or theft by setting and enforcing clear security policies
- Rotated merchandise and displays to feature new products and promotions
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Listened carefully to customer requests and created personalized, delicious beverages,
- Maintained regular and consistent attendance and punctuality
Shift Manager
Pro-Baguette
Riyadh, Saudi Arabia
01.2019 - 01.2020
- Ensuring Smooth Operation in Rush time
- Motivate Team in Every situation For Achieving Target.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Service Crew
Pro-Baguette
Riyadh, Saudi Arabia
05.2018 - 01.2019
- Take responsibility on products availability
- Build Relationship with customers
- Build Good Communication With Customer
- Ensure Customer satisfaction
- Ensure High Level service to the Customers
- Ensure 100% suggestive sales
Cashier and Team Leader
KFC As
Dhaka, Bagladesh
06.2016 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
Customer Service Representative
Banglalink Customer Care Center
Dhaka, Bangladesh
04.2014 - 05.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BBA - Accounting
National University
Bangladesh 03.2011 - 11.2016
Ramgonj Govt. College
Bagladesh 01.2009 - 01.2010
High School Diploma -
K M United Academy
Bangladesh 01.2007 - 01.2008
Skills
Team leadership and coachingundefined
Certification
Certified Cashier, KFC
Timeline
Asst. Store Manager
Cafe Bene
01.2020 - Current
Shift Manager
Pro-Baguette
01.2019 - 01.2020
Service Crew
Pro-Baguette
05.2018 - 01.2019
Cashier and Team Leader
KFC As
06.2016 - 06.2017
Customer Service Representative
Banglalink Customer Care Center
04.2014 - 05.2016
BBA - Accounting
National University
03.2011 - 11.2016
Ramgonj Govt. College
01.2009 - 01.2010
High School Diploma -
K M United Academy
01.2007 - 01.2008
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