TO HELPING ITS OTHERS
RODERICK NINO VICENTE
INFORMATION TECHNOLOGY MANAGEMENT ( ITM )
Saudi Arabia
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
ASSISTANT MANAGER
BOGA SUPERFOODS TARIQ AL-HUSSAINI (KSA-JEDDAH)
RIYADH
04.2018 - 04.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
WAITER
JAVA TIME INCRPORATION (SAUDI RIYADH)
RIYADH
09.2015 - 09.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered questions about store policies and addressed customer concerns.
WAITER
THE ROYALE SHARKSFIN SEAFOOD RESTAURANT
BINONDO, MANILA
08.2013 - 09.2014
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
WAITER
GOLDEN FORTUNE SEAFOOD RESTAURANT
VICTORY CENTRAL MALL, CALOOCAN CITY
09.2012 - 08.2013
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
WAITER
GOLDEN FORTUNE SEAFOOD RESTAURANT
SOLER BINONDO, MANILA
07.2009 - 08.2012
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
SALES EXECUTIVE /Telemarketer Sales Representative
BAYAN TELECOMMUNICATION INC.
SAN FRANCISCO DEL MONTE, QUEZON CITY
04.2007 - 06.2009
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
SALESMAN / MASS DISPLAY
SUPER VALUE INCOPORATED
SM NORTH EDSA, QUEZON CITY
03.2006 - 08.2006
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
WAITER
THE ARISTOCRAT RESTAURANT
MALATE, MANILA
04.2005 - 09.2005
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
FACTORY WORKER
SEVILLA CANDLE FACTORY INCORPORATED
MALABON CITY
09.2004 - 02.2005
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
CHECKER, DEPARTMENT STORE
SM MART INCORPORATED
SM NORTH EDSA, QUEZON CITY
04.2003 - 08.2003
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
SALESMAN, TOYS DEPARTMENT STORE
EVER PLAZA INCORPORATED
CALOOCAN CITY
07.2002 - 12.2002
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
PRODUCTION WORKER
HANABISHI PHILIPPINES INCORPORATED
MALABON CITY
06.2001 - 12.2001
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
VACATIONAL - INFORMATION TECHNOLOGY MANAGEMENT
INTERNATIONAL ELECTRONICS AND TECHNICAL INSTITUTES
PHILIPPINES 04.1997 - 10.1999
HIGH SCHOOL - HIGH SCHOOL
MALABON NATIONAL HIGH SCHOOL
PHILIPPINES 06.1994 - 04.1997
ELEMENTARY - Elementary Education
MUZON ELEMENTARY SCHOOL
PHILIPPINES 06.1987 - 03.1993
Skills
Employee performance evaluations
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of numbers staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I grew up in the restaurant job for a long time 10 years so I'm familiar with it and I also know myself that I can do the position I'm going into and I've also worked in heavy jobs and I should get more for life that job and I'm looking for a company that offers like me to share what I know to help grow in reality for myself so that I can also help my family because I'm one of those who help them.
Certification
CERTIFICATE OF ATTENDANCE, EFFECTIVE RESTAURANT COMMUNICATION, BOGA SUPER FOODS TARIQ AL HUSSAINI
Interests
Timeline
CERTIFICATE OF AWARD, EMPLOYEE OF THE MONTH AWARD, BOGA SUPER FOODS TARIQ AL HUSSAINI
11-2018
CERTIFICATE OF ATTENDANCE, EFFECTIVE RESTAURANT COMMUNICATION, BOGA SUPER FOODS TARIQ AL HUSSAINI
08-2018
ASSISTANT MANAGER
BOGA SUPERFOODS TARIQ AL-HUSSAINI (KSA-JEDDAH)
04.2018 - 04.2024
WAITER
JAVA TIME INCRPORATION (SAUDI RIYADH)
09.2015 - 09.2017
WAITER
THE ROYALE SHARKSFIN SEAFOOD RESTAURANT
08.2013 - 09.2014
WAITER
GOLDEN FORTUNE SEAFOOD RESTAURANT
09.2012 - 08.2013
WAITER
GOLDEN FORTUNE SEAFOOD RESTAURANT
07.2009 - 08.2012
SALES EXECUTIVE /Telemarketer Sales Representative
BAYAN TELECOMMUNICATION INC.
04.2007 - 06.2009
SALESMAN / MASS DISPLAY
SUPER VALUE INCOPORATED
03.2006 - 08.2006
WAITER
THE ARISTOCRAT RESTAURANT
04.2005 - 09.2005
FACTORY WORKER
SEVILLA CANDLE FACTORY INCORPORATED
09.2004 - 02.2005
CHECKER, DEPARTMENT STORE
SM MART INCORPORATED
04.2003 - 08.2003
SALESMAN, TOYS DEPARTMENT STORE
EVER PLAZA INCORPORATED
07.2002 - 12.2002
PRODUCTION WORKER
HANABISHI PHILIPPINES INCORPORATED
06.2001 - 12.2001
CERTIFICATE OF ATTENDANCE, MICROSOFT OFFICE 97 , At IETI SCHOOL SYSTEM
06-1998
VACATIONAL - INFORMATION TECHNOLOGY MANAGEMENT
INTERNATIONAL ELECTRONICS AND TECHNICAL INSTITUTES
04.1997 - 10.1999
HIGH SCHOOL - HIGH SCHOOL
MALABON NATIONAL HIGH SCHOOL
06.1994 - 04.1997
ELEMENTARY - Elementary Education
MUZON ELEMENTARY SCHOOL
06.1987 - 03.1993
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