Rohan Nandakumar
Riyadh
Summary
Diligent Operational supervisor with strong foundation in overseeing station operations and ensuring smooth workflow. Successfully managed teams and optimized processes, resulting in improved operational efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Station operations supervisor
Flow Consortium - Riyadh Metro
08.2023 - Current
- Experienced Station Safety and Operations Supervisor with a proven track record of ensuring safe and efficient station operations.
- Skilled in managing teams, conducting safety audits, and implementing operational procedures to drive excellence.
- Strong focus on maintaining high safety standards, reducing risks, and enhancing customer experience.
Relationship Manager
Skill-Lync Edu tech company
06.2022 - 07.2023
- Results-driven Relationship Manager with experience driving growth and adoption of EdTech solutions.
- Proven ability to build strong relationships with educational institutions, identify opportunities, and provide exceptional support.
Guest service Agent
Air Asia India Limited
04.2018 - 02.2022
- Delivered exceptional customer service to airline passengers, ensuring seamless travel experiences from check-in to boarding.
- Provided accurate flight information, resolved issues, and addressed concerns with professionalism and empathy.
- Utilized strong communication and problem-solving skills to exceed customer expectations and drive satisfaction.
Customer service representative
SpiceJet Limited
12.2016 - 04.2018
- Delivered exceptional customer service to airline passengers, resolving issues related to flight disruptions, cancellations, and baggage claims.
- Provided accurate information on airline policies and procedures and collaborated with internal teams to ensure seamless travel experiences.
- Utilized strong communication and problem-solving skills to address customer concerns and improve overall satisfaction.
Education
Bachelor of Business Administration - Aviation management
Kasturi institute of management, Bharathiar University
Coimbatore07.2016
Skills
- Safety Management and Compliance
- Operational Procedures and Protocols
- Transportation management
- Performance analysis
- Staff training and development
- Live event management
- Team Management and Leadership
- Problem-Solving and Decision-making
- Communication and Interpersonal Skills
- Work planning
Additional Information
Available for immediate joining and holding a valid KSA driving license.
Language
English
Hindi
Malayalam
Tamil
Timeline
Station operations supervisor
Flow Consortium - Riyadh Metro
08.2023 - Current
Relationship Manager
Skill-Lync Edu tech company
06.2022 - 07.2023
Guest service Agent
Air Asia India Limited
04.2018 - 02.2022
Customer service representative
SpiceJet Limited
12.2016 - 04.2018
Bachelor of Business Administration - Aviation management
Kasturi institute of management, Bharathiar University