ROHIT BERI

• Oversee property management operations for high-profile projects such as Hive and Hive East within Oxagon, NEOM.
• Ensure seamless management and sustainability of luxury and commercial properties, maintaining world-class service standards.
• Implement strategic initiatives to enhance community engagement, property value, and operational efficiency.
• Manage stakeholder relationships, including homeowners' associations, developers, and service providers.
• Drive innovative solutions for property snagging, facilities maintenance, and soft services to align with NEOM’s futuristic vision.

Co-founded and established The Training Academy in collaboration with a seasoned Senior Cabin Crew member from a leading international airline.

• Led the development of comprehensive training courses and study materials for the academy.

• Orchestrated the complete setup of the academy, overseeing interior design and decor.

• Executed impactful campaigns, seminars, and engagement at diverse fairs to boost cabin crew awareness.

• Formed strategic partnerships with prominent airlines to provide skilled and well-trained cabin crew.

• Equipped students with vital skills for successful airline and hospitality interviews.

• Conducted extensive personality development sessions.

• Designed personalised grooming kits for students in alignment with industry standards.

• Managed complete image makeovers in line with industry expectations.

• Created bespoke uniforms for each student, achieving precision in design and fit.

• Successfully placed candidates in renowned airlines and hotels, including Qatar Airways, Air India, Air Asia, Jet Airways, SpiceJet, Vistara, Go-First, IndiGo, Air Asia, Air India, Celebrity Cruises, and Leading hotels.

• Established The Training Academy as a sought-after Cabin Crew training institution in North India, attracting aviation recruiters to our Chandigarh location.

• Proactively engaged with prospective candidates through social media, addressing inquiries promptly.

• Pioneered the development of the academy's website, showcasing offerings and values from the ground up.

Covid times led us open a dream boutique homestay in the valley of Kullu and Manali, India

• Established dream boutique homestay in Kullu and Manali, India during Covid times.

• Co-founded and currently manage two properties in Manali.

• Garnered positive guest feedback, accumulating 80+ 5-star reviews and ratings.

• Maintain world-class standards to ensure consistent customer satisfaction.

• Manage social media platforms and maintain active guest engagement.

Owners Association Manager for Remraam, Al Waha, Mudon, The Villa . Managing OA for approx. 6000 residential units comprising of approx. 10,000 owners and tenants.

Strata Management

Owners Association Management

Community Events

Budget Management

Team Management

Customer Service

In this capacity, led the Owners Association Management division and took charge of business acquisition across all three arms of the company (OA, PM and FM)

Strata Management

Owners Association Management

Community Event

Budget Management

Service Provider Management Customer Services

Reports and Analysis

Overall responsible for 19 residential and commercial towers within Dubai serving more than 3,000 owners and tenants

Strata Management

Owners Association Management Community Event

Budget Management

Service Provider Management Customer Services

Team Management

Ensured seamless planning and execution of concerts, including Pankaj Udhas Live.

• Single-handedly conceived and executed the Annual Scandinavian Ski Challenge

event.

• Excelled in venue sourcing worldwide, offering clients at least three viable options promptly.

• Strata Management

• Owners Association Management Community Event

• Budget Management

• Team Management

• Reports and Analysis

Took Care of Greens and Views and then was promoted to take care of Downtown Dubai.

Managed guest rooms, handling reservations, check-ins, check-outs, and related responsibilities.

• Conducted staff training on standard operating procedures and customer care etiquette.

• Contributed to Grooming & Personality Development Program for staff enhancement.

• Established standard operating procedures (SOP) for staff, ensuring comprehensive training.

• Enforced strict dress codes for guests and visitors, maintaining top management standards.

• Created operational staff rosters for both hotel and golf operations.

• Assumed restaurant management responsibilities in the absence of food and beverage managers.

• Conducted regular staff appraisals and training sessions to foster teamwork and growth.

Served as Senior Cabin Crew Instructor, responsible for training and development.

• Designed, developed, and delivered comprehensive Cabin Crew Training Program.

• Played a key role in enhancing the Training Program with advanced features in in-flight service, safety, and survival.

• Contributed to Grooming & Personality Development Program to enhance crew professionalism.

Member of In-Flight Business class Cabin Crew, focusing on Customer Care and facilitating amenities.

• Provided comprehensive assistance to customers for in-flight amenities and information.

• Ensured customer Safety & Security, safeguarding belongings during flights.

• Proficient in both In-Flight & Ground duties, adeptly handling service procedures.

• Possessed extensive knowledge of emergency equipment locations and procedures.

• Adhered to company rules, regulations, and instructions, ensuring efficiency and safety.

• Executed assigned duties under the guidance of immediate supervisors.

• Operated on various aircraft types including Airbus A330-200, A330-300, A300-600, A320, A321, and A319.

Functioned within the Rooms Division, focused on exceeding guest needs and expectations.

• Proactively resolved guest complaints to ensure a seamless experience.

• Actively participated in training new employees to uphold service standards.

• Assisted Bell services in luggage handling, allied activities, and flag hoisting.

• Played a key role in the pre-opening team of the Residence and Spa.

Gained hands-on experience across key divisions and ancillary departments including Front Office, Housekeeping, Food and Beverage Kitchen, Food and Beverage Service, Banquets, Laundry, Concierge, Room Service, Bakery, Patisserie, and more.

• Received specialized training in F&B mis-en-place, wine tasting, Basics of Bar & Beverage.

• Recognized as the Best Trainee in the training batch, reflecting exceptional dedication and performance.