Roi Kristian Paul Ignacio
Riyadh,Saudi Arabia
Summary
Detail-oriented professional specializing in project scheduling, risk management, and stakeholder communication. Proven skills in technical troubleshooting, process improvement, and compliance documentation. Expertise in delivering exceptional customer service while enhancing office administration and coordination. Strong analytical and problem-solving abilities drive operational efficiency and support organizational objectives.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Analyst, Projects & Products Control
solutions by stc
Riyadh
2024.08 - 2026.02
- Supported tracking of project schedules, milestones, and deliverables to ensure alignment with approved scope and strategic objectives.
- Assisted in validating project control frameworks while maintaining compliance with governance standards, policies, and internal procedures.
- Helped identify performance gaps, risks, and delays; participated in implementing corrective and preventive actions.
- Contributed to the preparation of consolidated project status reports and executive-level control effectiveness.
- Manage change processes while ensuring accurate documentation and traceability across project lifecycles.
Analyst, Project Management Office Excellence
solutions by stc
2023.06 - 2026.02
- Supported PMO governance initiatives to promote standardisation of project management practices across business units.
- Assisted with development and enhancement of project control process templates and reporting structures.
- Monitored compliance with PMO methodologies and ensured alignment with organisational standards.
Associate II, Global Project Management Office
solutions by stc
2019.07 - 2023.06
- Coordinated project reporting activities to ensure timely submission of updates and accurate documentation.
- Maintained project repositories and supported version control to ensure data integrity.
- Assisted with risk and issue tracking processes across various programmes.
Presales Enablement Analyst
solutions by stc
2018.09 - 2019.07
- Assisted in bid management and proposal coordination processes.
- Supported documentation compliance and alignment with project requirements during pre-award stages.
- Aided in decision-making through analysis of complex data sets.
- Utilised Excel functions for data evaluation and presentation.
- Helped implement new software to enhance work efficiency.
- Contributed to continuous improvement initiatives using data findings to address underperforming areas.
- Coordinated cross-functional inputs for structured and timely proposal submissions.
Coordinator
solutions by stc
2017.10 - 2018.09
- Provided operational and administrative coordination support for project teams.
- Maintained tracking logs, documentation records, and status reporting tools.
- Assisted in scheduling governance meetings and maintaining action registers.
- Enhanced team productivity with efficient delegation of tasks.
- Assisted in budget preparation and financial planning procedures.
- Handled administrative tasks, freeing up time for senior staff members.
- Coordinated project meetings, documenting key action items and decisions.
Secretary
Tejoury ltd
2015.04 - 2017.04
- Transcribed and formatted text data and graphics for various projects.
- Assisted in organising correspondence and collecting information for effective communication.
- Helped maintain executive calendars by scheduling meetings and travel arrangements.
- Greeted customers in person and on the phone, providing assistance and information as needed.
- Safeguarded customer information by ensuring confidentiality at all times.
- Compiled data to prepare comprehensive reports.
- Monitored inventory levels of office supplies and ordered replacements as required.
- Supported team goals by contributing to collaborative efforts and completing tasks as assigned.
IT Security Administrator
Department of Science and Technology - Information and Communications Technology Office
2015.02 - 2015.04
- Assist in managing access permissions and privileges.
- Support analysis and testing of network performance while maintaining security protocols.
- Aid in implementing and enforcing security procedures.
Technical Support Representative II
Sitel
2014.04 - 2014.12
- Provided technical support for LG home appliances and consumer electronics.
- Diagnosed and resolved hardware, software, and connectivity issues.
- Escalated high-priority cases to engineering teams.
- Guided customers and technicians through repair procedures and product features.
- Maintained accurate case documentation and adhered to service level agreements.
Front Desk Clerk
Aziza Paradise Hotel
2013.07 - 2014.01
- Facilitated exceptional guest service by assisting with check-ins, check-outs, and reservations accurately.
- Operated hotel switchboard to manage calls, provide information, and transfer inquiries effectively.
- Supported seamless guest experiences by addressing complaints, resolving issues, and liaising with relevant departments.
- Maintained precise room accounting, processed payments, and generated end-of-shift financial reports.
- Guided guests with travel directions, hotel services, and amenities to improve overall satisfaction.
Technical Support Representative II
Convergys
2012.06 - 2013.06
- Assisted customers with AT&T account issues.
- Provided technical support via phone and remote access for hardware, software, internet connectivity, IPTV, VoIP, and email-related problems.
- Identified customer concerns and suggested solutions based on company procedures.
- Recorded service requests accurately using designated systems while following service standards.
- Researched solutions and coordinated with teams to resolve complex issues.
- Ensured customer satisfaction through clear communication and follow-ups.
Technical Support Representative
Teleperformance Careers Philippines
2010.07 - 2011.09
- Assisted clients with Epson POS printer support and troubleshooting.
- Provided technical guidance to customers and potential clients.
- Identified product issues and supported clients through resolution processes.
- Created technical documentation and contributed to training programmes by addressing learning needs.
- Monitored service agreement compliance and suggested system improvements.
- Updated product knowledge regularly to support information systems initiatives.
Education
Executive MBA - Business Analytics
Università degli Studi Guglielmo Marconi
2021.01 - 2022.01
Bachelor's degree - Computer Science
Palawan State University
2006.01 - 2010.01
Skills
- Project scheduling and monitoring
- Risk and issue management
- Change and compliance management
- Stakeholder communication
- Technical troubleshooting
- Customer service and support
- Documentation and reporting
- Process improvement
- Office administration and coordination
- Problem-solving and analytical thinking
Certification
- Project Management Professional (PMP)
- Business Analysis Foundations
- Agile Requirements Foundations
- Master class of Design Thinking
Languages
Filipinp
Native
English
Fluent
Timeline
Analyst, Projects & Products Control
solutions by stc
2024.08 - 2026.02
Analyst, Project Management Office Excellence
solutions by stc
2023.06 - 2026.02
Executive MBA - Business Analytics
Università degli Studi Guglielmo Marconi
2021.01 - 2022.01
Associate II, Global Project Management Office
solutions by stc
2019.07 - 2023.06
Presales Enablement Analyst
solutions by stc
2018.09 - 2019.07
Coordinator
solutions by stc
2017.10 - 2018.09
Secretary
Tejoury ltd
2015.04 - 2017.04
IT Security Administrator
Department of Science and Technology - Information and Communications Technology Office
2015.02 - 2015.04
Technical Support Representative II
Sitel
2014.04 - 2014.12
Front Desk Clerk
Aziza Paradise Hotel
2013.07 - 2014.01
Technical Support Representative II
Convergys
2012.06 - 2013.06
Technical Support Representative
Teleperformance Careers Philippines
2010.07 - 2011.09
Bachelor's degree - Computer Science
Palawan State University
2006.01 - 2010.01