Rojer George Philip
Dammam,Saudi Arabia
Summary
Skilled Customer Service professional with extensive experience providing first-class service. Consistently exceed expectations through a dedicated work ethic and passion for helping people. Dedicated to self-development, ensuring consistent best practices and results.
Overview
9
9
years of professional experience
Work History
Warehouse Clerk
Basic Chemical Industries
Dammam, Saudi Arabia
01.2016 - 03.2017
- Accurately staged and sorted products for loading.
- Opened and closed dock doors.
- Effectively communicated with all levels of staff and management.
- Utilised eMIS to create and process on average 80 proformas with zero error.
- Monitored outstanding invoices and performed collections duties.
- Created improved filing system to maintain secure client data.
- Maintained clean and safe work area.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Completed and processed average of 500 purchase orders and customer invoices each quarter.
- Managed invoicing and payment processing operations.
Invoicing Clerk
Basic Chemical Industries
Dammam, Saudi Arabia
04.2017 - 05.2021
- Collaborated with accounts team to manage monthly reconciliation processes, utilizing Oracle to achieve 100% accuracy.
- Collected data to complete detailed financial reports for stakeholders and management.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Reviewing invoices to ensure accuracy and complete before submission.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Managed invoicing and payment processing operations.
- Demonstrated exceptional organisational and multitasking abilities in processing large volumes of invoices.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Providing support to other departments such as accounting or human resources when needed.
Customer Service Specialist
Basic Chemical Industries
Dammam, Saudi Arabia
06.2021 - 01.2024
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Immediately escalating serious complaints or issues not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Maintaining a polite, helpful, and professional manner at all times.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Respecting client confidentiality at all times.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled in-person, email and mailed correspondence.
Customer service and sales office administrator
Huntsman APC Limited
Dammam, Saudi Arabia
01.2024 - Current
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Processed invoices and financial data with strong eye for detail.
- Navigated various accounting systems and followed different accounting techniques to meet company standards.
- Managed database to maintain updated records and accuracy.
- Issuing Letter Of Credit - Trade Finance Services.
- Organized filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Utilized Microsoft Excel to manage spreadsheets and deliver specialized reports on company sales & metrics.
- Accurately executed secretarial tasks, maintaining smooth operations.
- Compiled records for audits to facilitate smooth and complete reviews.
- Handled high volume of work with strong organizational and problem solving abilities.
Education
Bachelor Of Commerce - Computer Science
Bhararthiar University
Coimbatore, India12.2019
Skills
- Invoicing, Receipts and Petty Cash handling
- Logistics and Documentation
- Physical Stock Check
- Basic computer knowledge
- Administrative support
- Customer-Needs Analysis
- Microsoft Office
- Inventory control
- Shipping and Receiving
- Data Entry
- Account reconciliation
- Order processing
- Bookkeeping
Timeline
Customer service and sales office administrator
Huntsman APC Limited
01.2024 - Current
Customer Service Specialist
Basic Chemical Industries
06.2021 - 01.2024
Invoicing Clerk
Basic Chemical Industries
04.2017 - 05.2021
Warehouse Clerk
Basic Chemical Industries
01.2016 - 03.2017
Bachelor Of Commerce - Computer Science
Bhararthiar University
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