Rola Ibrahim
Riyadh
Overview
25
25
years of professional experience
Work history
Substitute math and science teacher
American international school of riyadh AISR
Riyadh, Saudi Arabia
2024.09 - Current
- Encouraged student participation by creating a lively and interactive teaching atmosphere.
- Implemented classroom management strategies for effective discipline and control.
- Created an inclusive classroom environment that respected diversity and promoted mutual respect amongst students.
- Assisted weaker students after school hours, offering personalised support for better understanding of topics covered in class.
- Promoted a positive learning environment with clear behaviour expectations.
- Made classrooms safe environments for students to comfortably ask questions and voice concerns.
- Instructed students on proper use of equipment, chemicals and materials.
Kindergarten Office manager
Multinational school Riyadh MNS
Riyadh, Ksa
2019.01 - 2019.10
- Liaised with IT department to rectify technical issues promptly.
- Maintained company records in compliance with legal requirements.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Managed supplier relationships to secure best pricing and service delivery.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
Senior Medical Representative
Novartis pharma
Dubai, UAE
2006.09 - 2008.04
- Attended numerous international conferences to stay updated on industry trends and developments.
- Fostered professional networks within the healthcare industry for business expansion.
- Demonstrated excellent communication skills whilst dealing with complex medical terminology.
- Established trusting relationships with key opinion leaders in the medical field for collaboration opportunities.
- Achieved high client satisfaction with regular follow-ups.
- Collaborated closely with various stakeholders to ensure smooth operations between departments and divisions.
- Introduced new products into the market, gained competitive advantage.
- Created informative presentations to highlight product benefits.
- Promoted brand awareness through strategic marketing initiatives for increased visibility.
- Delivered comprehensive training sessions to junior representatives, ensuring a well-informed team.
- Managed large territories effectively by prioritising visits based on potential return on investment.
- Developed strong customer relationships for improved sales performance.
- Enhanced product knowledge by regularly attending relevant medical seminars.
- Compiled detailed reports after each visit detailing discussions, outcome and planned actions.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Handled large numbers of accounts within assigned territory area.
- Set up appointments with potential and current customers to discuss new products and services.
- Outlined evidence base for new products and treatments.
- Cultivated positive new relationships with prospective customers across varied communication channels.
- Reviewed competitor performance and adapted sales strategy accordingly.
- Built rapport with new and existing customers to boost client retention.
- Targeted medical sales presentations to suit individual client needs for improved conversion rates.
Medical representative
AstraZeneca
Dubai, UAE
2002.01 - 2006.09
- Facilitated training sessions for new joiners as part of their induction process.
- Maintained up-to-date knowledge of competitor products for strategic planning.
- Followed up on leads generated from conferences, establishing potential new clients.
- Implemented successful strategies for achieving sales targets within assigned territory.
- Managed client database efficiently to streamline communication processes.
- Established strong professional relationships with key opinion leaders in the medical field.
- Collaborated with sales team to meet quarterly targets without fail.
- Communicated effectively with healthcare professionals to promote pharmaceutical products.
- Liaised with medical staff whilst promoting benefits of new drugs.
- Focused on customer satisfaction during every interaction, building strong business relations.
- Developed a deep understanding of medical products by extensive research.
- Ensured compliance with all company policies and regulations during promotional activities.
- Succeeded in securing repeat business by providing excellent customer service.
- Organised regular meetings with healthcare professionals for effective product promotion.
- Attended national and regional medical conferences for networking opportunities.
- Presented new product lines to key medical and healthcare professionals.
- Reviewed competitor performance and adapted sales strategy accordingly.
- Monitored sales market activity to remain ahead of competitors.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Handled large numbers of accounts within assigned territory area.
- Developed new business by networking with valuable customers.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Set up appointments with potential and current customers to discuss new products and services.
- Cultivated positive new relationships with prospective customers across varied communication channels.
- Outlined evidence base for new products and treatments.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
- Built rapport with new and existing customers to boost client retention.
Medical Representative
Bristol Myers Squibb (mead Johnson)
Dubai, UAE
2001.01 - 2002.01
Education
Bachelor of Science - Pharmacy
Amman ahleyya University
jordan1996-10
Skills
- Student-Centered approach
- Experiment safety procedures
- Parent-Teacher collaboration
- Lesson planning
- Excellent organisation
- Behaviour management
- Outstanding communication skills
- Child protection legislation
- Group work coordination
- Health and Safety Compliance
Languages
English
Advanced
C1
Arabic
Proficient
C2
Additional Information
Office & Administrative Management
Documentation Coordination
Communication & Public Relations
Training & Staff Coordination
Reporting, Interviewing & Record Management
Event Organization
Multicultural Work Environments
Hobbies
Swimming
Padel player
Playing few musical insteuments
Volunteer work
- Member and cheerleader of Dabkeh groups during school and university years.
- Trained middle school students for Dabkeh performances at intercultural festivals.
- Trained Western women interested in learning Dabkeh within a western compound in Saudi Arabia.
- Provided emotional and psychological support to cancer patients in King Faisal Speciality Hospital in Riyadh, drawing from personal experience as a cancer survivor of a very difficult case and proud.
Timeline
Substitute math and science teacher
American international school of riyadh AISR
2024.09 - Current
Kindergarten Office manager
Multinational school Riyadh MNS
2019.01 - 2019.10
Senior Medical Representative
Novartis pharma
2006.09 - 2008.04
Medical representative
AstraZeneca
2002.01 - 2006.09
Medical Representative
Bristol Myers Squibb (mead Johnson)
2001.01 - 2002.01
Bachelor of Science - Pharmacy
Amman ahleyya University