Rola Fakhri Sabha
Billing Supervisor
Riyadh
Summary
(PMP)® Certified By PMI.
Administrative professional with years of rich experience in the field of administrative positions, medical insurance, healthcare administration sector, and billing accounting affairs.
Human Resources in medical operations and sales as a Part of a dynamic team of professionals who plan and implement sales, marketing, and advertising activities with medical client.
Interested in Agile mindset.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Acting Billing Supervisor
Dr.sulaiman Alhabib Medical Group
Riyadh
01.2022 - Current
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Researched and resolved billing discrepancies to enable accurate billing.
Billing - Senior
Dr. Sulaiman Al Habib Hospital
01.2021 - 12.2021
- Responsible for executing monthly billing cycle activities including pre-bill distribution, invoice processing, e-billing set-up, submission, revision, and dispute resolution
- Manage inquiries from clients and ensure they are addressed in a timely manner and appropriately resolved
- Design and implement internal controls and processes while assisting in month-end and other periodic close reconciliations
- Assist with the training, mentorship, and development of other members of the billing department as needed
- Review monthly financial, suspense, collections, commissions, and variance reports collaborating with billing staff to take necessary action for correction approving work prepared by Billing Coordinators to ensure its accuracy prior to being forwarded to clients.
Billing Co-coordinator
Dr. Sulaiman Al Habib Hospital
02.2019 - 12.2020
- Directly coordinating all the related affairs with the leading insurance companies in Saudi Arabia
- Check claims and prior approvals requests for accuracy and completeness prior to processing in the insurance database
- Review forms and attached or related documents to ensure that all necessary information is available
- Identify missing information and forward requests to the relevant patient’s carer
- Add or adjust billing codes where necessary
- Check over insurance approval\claims forms as they are submitted and review each section for accuracy and completeness
- Confirm that the patient and the treatment or prescription are covered parts of the insurance plan
- Maintain knowledge of all appropriate medical insurance coverage laws in
- Saudi Arabia.
Billing Clerk
Sulaiman Al Habib Hospital
09.2017 - 02.2019
- Medical insurance prior approval tracking
- Financial collection.
English teacher – Customer Care/Booking Coordinator
Alkhaleej Training and Education
09.2015 - 12.2015
- Holding some English classes for intermediate level
- Supervising English level exams
- Assist Students with the initial paperwork
- Update and maintain students’ records
- Schedule and coordinate appointments
- Answer students' (clients) queries and ensure excellent quality customer service.
Lab supervisor
Alkhaleej Training and Education
01.2014 - 12.2015
- Acted as an on-site resource to individual students and groups accessing computer technology by doing the following tasks: helping to familiarize students with software; assisting students in registering for classes, completing assignments, and orienting students to the laboratory
- Reporting maintenance problems to the Service Request Center as they occur
- Enforce procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware, and peripherals
- Troubleshooting and diagnosing basic problems with computer equipment
- Perform minor maintenance and repair on equipment, as necessary
- Refer problems to the Computer Labs Coordinator or Help Desk if unable to resolve
- Respond to questions from students, staff, and instructors with information relating to the computer laboratory, both over the phone and in person
- Maintain records of activities undertaken in the computer lab which includes tracking the number of students utilizing the lab, determining what class students are taking and how much paper is used by students.
Secretary
Saudi Heritage Preservation Society
01.2011 - 01.2013
- Greet visitors and direct them to the appropriate departments or individuals
- Respond to queries in person, via telephone, or email
- Develop and implement office procedures
- Maintain general company record systems to uphold accurate files
- Compose letters, memos, and emails
- Screen documents, book meeting rooms, set up conference calls, and take messages
- Perform administrative tasks, including filing and photocopying.
Medical Operations and Sales Supervisor at Tamkeen
Tamkeen Human Resources Company
Riyadh
12.2022 - 12.2022
- Promoted exceptional customer service by engaging clients on sales floor.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Bachelor Of Arts - English Literature
Sana’a University
Riyadh Branch 06.2006 - 06.2010
Skills
Customer care and satisfaction and Stakeholder Relations
undefinedCertification
Certified [ICD AM ACHI ACS 10th edition] , [virtual Medical academy]
Timeline
Medical Operations and Sales Supervisor at Tamkeen
Tamkeen Human Resources Company
12.2022 - 12.2022
Acting Billing Supervisor
Dr.sulaiman Alhabib Medical Group
01.2022 - Current
Billing - Senior
Dr. Sulaiman Al Habib Hospital
01.2021 - 12.2021
Billing Co-coordinator
Dr. Sulaiman Al Habib Hospital
02.2019 - 12.2020
Billing Clerk
Sulaiman Al Habib Hospital
09.2017 - 02.2019
English teacher – Customer Care/Booking Coordinator
Alkhaleej Training and Education
09.2015 - 12.2015
Lab supervisor
Alkhaleej Training and Education
01.2014 - 12.2015
Secretary
Saudi Heritage Preservation Society
01.2011 - 01.2013
Bachelor Of Arts - English Literature
Sana’a University
06.2006 - 06.2010
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