Romar John Malba
Jeddah City
Summary
Dynamic and customer-focused professional with a proven track record at Catrion, excelling in delivering exceptional service and maintaining cleanliness. Skilled in efficient organization and allergy awareness, I enhance guest satisfaction through effective communication and order accuracy, ensuring a memorable dining experience. Committed to upholding high standards in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Food Waiter
Catrion
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on service protocols and menu knowledge.
- Adapted to changing priorities during peak hours while maintaining quality service.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
Merchandiser
Manuel Supermarket
- Analyzed product placement strategies to optimize visual appeal and enhance customer engagement.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Collaborated with team members to execute promotional displays aligned with seasonal marketing campaigns.
- Conducted regular audits of merchandise presentation to maintain store standards and compliance with company policies.
- Led initiatives to enhance store layout efficiency, contributing to improved shopping flow and customer satisfaction.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Crew Kitchen Staff Member
Amro Ghamri Bin Sala
01.2025 - 01.2026
- Assisted in food preparation and kitchen organization to maintain efficient workflow.
- Learned and adhered to safety and sanitation standards to ensure a clean work environment.
- Collaborated with team members to assemble and package food items for service.
- Operated kitchen equipment safely, following proper usage guidelines for efficiency.
- Followed recipes accurately to ensure consistency in food quality and presentation.
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
Education
Ph.D. - Computer Hardware Servicing
Iloilo Technical College
Iloilo City Philippines06.2010
High School Diploma -
Iloilo City National High Scholl
Philippines06.2008
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
- Memory retention
- Allergy awareness
- Table setting
- Order accuracy
- Efficient organization
- Salesmanship
- Food safety
- Menu design
- Order taking
- Table bussing
- Guest relations
- Dining area maintenance
Timeline
Crew Kitchen Staff Member
Amro Ghamri Bin Sala
01.2025 - 01.2026
Food Waiter
Catrion
Merchandiser
Manuel Supermarket
Ph.D. - Computer Hardware Servicing
Iloilo Technical College
High School Diploma -
Iloilo City National High Scholl