Romeo Jr Dela Cruz
Restaurant Manager
Abha,Asir Province
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Restaurant Manager
The Dough Source
Abha, Saudi Arabia
07.2021 - Current
- Maintain restaurant’s revenue, profitability and goals
- Coordinate daily restaurant operations
- Appraise staff performance provide feedback to improve productivity
- Organize and supervise shifts
- Control operational cost and identify measures to cut waste
- Respond efficiently and accurately to complaints
- Ensure compliance with sanitation and safety regulations.
Shift Supervisor
McWilson Corporation, GRINGO Chicken & Ribs
Domingo, Quezon City
02.2020 - 08.2020
- Create and implement daily game plan to achieve daily sales target
- Provide good customer service beyond customer expectations
- Manage trainings for FOH/BOH Staff and Job induction of MT
- Manage labor cost on minimal level
- Manage timekeeping and Payroll process of store.
Supervisor
Life with Cacao, Universal Foods Co. LLC
09.2016 - 12.2019
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Seek ways to cut waste and minimize operational cost
- Generate weekly, monthly and annual inventory.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Set overall vision and provided team leadership.
Shift Supervisor
Starbucks, M.H. Alshaya Co
06.2013 - 03.2016
- Supervise a function within the division to achieve business goals & objectives
- Maintain internal systems to ensure quality & continuity of standards, including the delivery of internal & external service level agreements
- Follows operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Understand the main KPI in relation to my role and monitor my performance against them.
Inventory Controller
Jasmi’s Corporation, Seef District P.O box 2415
Manama
06.2011 - 06.2013
- In-charge in monitoring store inventory, preparation of requisition and ordering according to store’s product requirements
- Preparing reports and other performance analysis documentation as required by Head Office and/or by Store Manager
- Overseeing of store maintenance, cleanliness and security.
Waiter/Barista
Icing's Cakes, Bread and Coffee
Pasig City
09.2007 - 09.2008
- Icings (Cake, Bread and Coffee)
- Making delicious and relaxing coffee
- Knowledgeable in making different type of coffee (e.g
- Latte, cappuccino , espresso )
- Ensure Customers satisfaction
- Make coffees according to customer’s request
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Some College (No Degree) - Engineering (Pre-Engineering)
Technological University of The Philippines
Manila 04.2001 -
Skills
Inventory control and record keeping
Natural leader
Point of Sale (POS) system operation
Food service background
Staff Management
Staff Scheduling
Passion for customer satisfaction
Trained in performance and wage reviews
Certification
Food Safety for Managers
Timeline
Restaurant Manager
The Dough Source
07.2021 - Current
Shift Supervisor
McWilson Corporation, GRINGO Chicken & Ribs
02.2020 - 08.2020
Supervisor
Life with Cacao, Universal Foods Co. LLC
09.2016 - 12.2019
Food Safety for Managers
12-2015
Certified [Shift Supervisor], [Starbucks]
10-2014
Certified [Barista Trainer], [Starbucks]
09-2014
Certified [Barista], [Starbucks]
09-2013
Shift Supervisor
Starbucks, M.H. Alshaya Co
06.2013 - 03.2016
Inventory Controller
Jasmi’s Corporation, Seef District P.O box 2415
06.2011 - 06.2013
Waiter/Barista
Icing's Cakes, Bread and Coffee
09.2007 - 09.2008
Some College (No Degree) - Engineering (Pre-Engineering)
Technological University of The Philippines
04.2001 -