Dedicated and detail-oriented professional with a proven track record in brokerage and logistics. Expertise in Import Billing Coordination, Export Customs Representation, and Export Agency. Skilled in managing complex import and export processes while ensuring compliance with international trade regulations. Proficient in coordinating billing activities, liaising with customs authorities, and optimizing export operations. Strong multitasking abilities, exceptional organizational skills, and a commitment to accuracy contribute to streamlined operations and client satisfaction. Ready to leverage comprehensive industry knowledge and hands-on experience to drive success within a dynamic brokerage and logistics environment.
Overview
19
19
years of professional experience
Work History
IMPORT BILLING COORDINATOR
Nague Malic Magnawa and Associates Customs Broker
08.2021 - 03.2024
Processing and verifying import documentation, calculating and preparing import duties and taxes, tracking and managing import shipments, communicating with customers and vendors regarding import billing matters, ensuring day-to-day billing operations are well coordinated, sorting and arranging billing documents, processing wharfage and arranging payment, reconciling import accounts, ensuring compliance with import regulations
Verified the accuracy of accounts payable payments, resulting in a 100% reduction in payment errors and check reissues.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
We responded to customer concerns and questions daily.
Created an improved filing system to maintain secure client data.
Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
Answered telephone and in-person inquiries with afriendly demeanor and full knowledge of billing department processes.
Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
EXPORT CUSTOMS REPRESENTATIVE
NMM Customs Brokerage and Associates
08.2013 - 01.2021
In-house customs representative, processing customs export documents, ensuring compliance with export regulations, arranging transportation and clearance of exports, negotiating with customs officials, tracking and managing export shipments, providing export documentation and counseling to clients, ensuring proper labeling and packaging of exports, and staying up-to-date on changes in export regulations
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Increased customer satisfaction by addressing and resolving complaints promptly.
Enhanced company reputation by providing exceptional customer service and support.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Communicated with clients and customers to gather, provide, and share updated information on products and services.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
EXPORT AGENT
Airfreight 2100 Inc.
01.2008 - 01.2013
Maintaining filing and database systems, performing administrative tasks, communicating with clients and employees, transcribing and filing documents, handling and scanning export shipments, ensuring proper loading and safety of export shipments, and monitoring the location of export shipments
Managed complex documentation requirements for various export markets to facilitate seamless transactions.
Prepared detailed reports highlighting key performance indicators, enabling management to make data-driven decisions for continuous improvement.
Developed strong knowledge of import/export laws, enabling accurate guidance for clients navigating complex regulations.
Enhanced client satisfaction by efficiently coordinating export processes and ensuring timely deliveries.
PURCHASE ORDER PROCESSOR
Robinsons Convenience Stores, Inc.- Distribution Center (MINI-STOP)
01.2005 - 01.2007
Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Input order information into the system and update customer accounts to document and track customer orders.
Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Examine orders to confirm accuracy, completeness, and adherence to customer requirements.
Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Processed customer orders in line with established policies and procedures.
Handled high-volume periods with ease, maintaining consistent performance under pressure.
Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Input order information into the system and update customer accounts to document and track customer orders.
Examine orders to confirm accuracy, completeness, and adherence to customer requirements.
Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
Education
Bachelor of Science in Entrepreneurial Management -
Polytechnic University of the Philippines
01.2002
Skills
Audit Support
File Management
Billing Software Knowledge
Dispute Resolution
Document Review
Document analysis
Invoicing expertise
Audits understanding
Invoice Processing
Recordkeeping
Billing systems and software
Record preparation
Customer Service
Data entry proficiency
References
Available upon request
Training
Cargo Handling - 10/04/2011
Personal Efficacy and Integrity Training - 08/11/2011
Customer Are Really Care - 08/08/2011
Dangerous Goods Specialist Course - 07/23/2011
Safety Awareness - 04/18/2011
ISO 9001:2008 Awareness - 04/12/2011
5S and Records Management - 04/12/2012
Timeline
IMPORT BILLING COORDINATOR
Nague Malic Magnawa and Associates Customs Broker
08.2021 - 03.2024
EXPORT CUSTOMS REPRESENTATIVE
NMM Customs Brokerage and Associates
08.2013 - 01.2021
EXPORT AGENT
Airfreight 2100 Inc.
01.2008 - 01.2013
PURCHASE ORDER PROCESSOR
Robinsons Convenience Stores, Inc.- Distribution Center (MINI-STOP)
01.2005 - 01.2007
Bachelor of Science in Entrepreneurial Management -
Polytechnic University of the Philippines
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