Romy Casimero
Brgy. Consing E.B Magalona,Phillippines
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
13
13
years of professional experience
Work History
Assistant Manager
PAUL Restaurant
Jeddah, Mecca Region
08.2020 - Current
- Manager Skills - Very Good attention to details - planning and organizing skills- Initiative- Good cultural awareness- Communication skills
- Built customer relationships with consultative sales approach.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Able to provide high quality of work during the rush hours
- Able to plan effective floor plan, able to solve problem and handle customers complaints
- Able to check food quality and perform the SOP checklist of the shop
- Able to monitor the food items shelf life and perform the weekly expiry report of the various sections.
Floor Supervisor
PAUL Restaurant
Jeddah, Mecca Region
07.2018 - 07.2020
- Supervise all staff
- Taking briefing all staff before open the store
- Checking all personal hygiene
- Checking daily basis expiration all section of BOH
- Report all daily basis to supervisor and manager
- Coached team to deliver top-quality customer service and uphold brand values.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Handled escalated customer concerns to build retention.
- Making inventory every month and input the FMC
- Making report every closing thru email
- Follow the SOP standard
- Making training all staff
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
Head Waiter
PAUL Restaurant
Riyadh, Riyadh Region
06.2012 - 07.2018
- Delivered quality service by providing warm and welcoming environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Disinfected dining and kitchen areas to promote cleanliness and quality standards.
- Followed checklists for shift start and end to help with smooth transitions.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Maximised covers by monitoring dining room for seating availability.
- Processed payments and reduced customer wait times.
- Managed new and existing reservations using computer software or applications.
- Prepared cutlery and napkins to pristine standards.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Promptly cleared and set tables to minimise wait times.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Promoted health and safety by reporting workplace risks for resolution.
NURSE ASSISTANT/ NURSING AIDE
The Doctor's Hospital Inc, B.S
Bacolod City
08.2010 - 02.2011
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records.
Education
Diploma - Health Care Services
STI Bacolod, Araneta St
Bacolod city, Philippines 2009 - 2010
Victorias National High School
Vitorias City, Philippines 2006 - 2007
Jose M. Consing Memorial School
E. b Magalona, Philippines 2001 - 2002
Skills
- Orienting and training
- Inspiring leadership
- Outstanding customer service
- Target motivated
- Physical resource management
- Complex resource management
- Facility management
- Operational support
- Department management
- Strategic planning
- Production reporting
- Training
- Staff supervision
- Cost Control
- Staff Management
- Employee scheduling
Additional Information
- CHARACTER REFERENCES:
Ahmed Fahmy
Multi - Unit Manager
+966592492240
Islam Abusetta
Multi - Unit Manager
+966546704169
Languages
English
Advanced
Accomplishments
Employee of the Month - October 2015
Food Safety Level 3 - December 2021
Timeline
Assistant Manager
PAUL Restaurant
08.2020 - Current
Floor Supervisor
PAUL Restaurant
07.2018 - 07.2020
Head Waiter
PAUL Restaurant
06.2012 - 07.2018
NURSE ASSISTANT/ NURSING AIDE
The Doctor's Hospital Inc, B.S
08.2010 - 02.2011
Diploma - Health Care Services
STI Bacolod, Araneta St
2009 - 2010
Victorias National High School
2006 - 2007
Jose M. Consing Memorial School
2001 - 2002
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