Ronielyn Miranda
Ferryden Park
Summary
Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
Optus
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Complaints Officer
Telstra International Philippines
04.2019 - 02.2024
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
- Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
- Collaborated with cross-functional teams to identify root causes of common complaints and implement process improvements.
Sales Associate
[24]7.ai
06.2018 - 04.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Technical Support Representative
[24]7.ai
01.2012 - 06.2018
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Technical Support Representative
Teletech - Robinsons Place Lipa
06.2007 - 09.2011
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Storeperson
Melgians Sweets Pasalubong
01.2003 - 01.2007
- Improved time management as part time working student.
- Improved store organization by implementing efficient inventory management systems.
- Streamlined order processing for faster customer service and increased sales.
- Maintained accurate stock levels with regular audits and timely reordering of products.
- Enhanced customer satisfaction through personalized assistance and product recommendations.
Education
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
Sto. Tomas, Batangas 04.2007
Skills
- Policy Knowledge
- Patience and Tolerance
- Complaint Analysis
- Complaint Handling
- Order Processing
- Account Management
- Customer Service
- Call Documentation
- Active Listening
- Customer Retention Strategies
- Retail store support
- Understanding Customer Needs
- Customer Data Confidentiality
Languages
English
Professional Working
Timeline
Retail Sales Associate
Optus
04.2024 - Current
Complaints Officer
Telstra International Philippines
04.2019 - 02.2024
Sales Associate
[24]7.ai
06.2018 - 04.2019
Technical Support Representative
[24]7.ai
01.2012 - 06.2018
Technical Support Representative
Teletech - Robinsons Place Lipa
06.2007 - 09.2011
Storeperson
Melgians Sweets Pasalubong
01.2003 - 01.2007
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
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