Rosalie Cattrall

• Developed long-lasting client relationships by providing exceptional customer service and support.
• Analysed data on client behaviour patterns to inform future account management strategies, resulting in higher retention rates.
• Managed social media accounts, engaging with followers and creating a loyal brand community.
• Trained junior marketing staff, elevating team capabilities and performance.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

began working as causal worker to building up as a reliant and strong main waitress who delivers positive and friendly customer service, while working in high stress environments including coordinating with chefs and other staff for functions such as weddings ensuring guest have the most positive and enjoying time possible.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• experienced barista in a busy and high-stress work place
• Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
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worked for 2+ years working my way up from kitchen staff to being a vital member of the front of house staff and bartender, in this time I:
- Demonstrated a strong knowledge of the restaurant's menu and gin list to customers, resulting in higher sales
- Resolved customer complaints in a professional manner
- Trained and supervised new front-of-house team members to ensure that all customer service standards were met
- Provided knowledgeable and friendly recommendations to customers to maximise sales and customer satisfaction

- Reset tables between guests by restocking low items and cleaning and disinfecting surfaces.

- bartender in a high-pressure environment, memorising cocktail recipes/ making cocktail syrups and ingredients for the whole bar and venue

throughout my time here i worked my way up from a jr worker to team leading, running the drive-thru and dinning rooms with multiple staff allowing me to gain skills in teamwork, communication, leadership, training new staff members and resolving complaints and disagreements