Roshan Sayed
Dammam,Eastern Provence
Summary
Results-driven Store Manager specialising in sales growth and team development. Excels in budget management and inventory control to optimise operations. Builds high-performing teams through clear objectives and targeted coaching. Enhances customer satisfaction by effectively resolving complaints and leveraging sales data to anticipate demand.
Overview
13
13
years of professional experience
Work History
Store Manager
Papa Johns
Dammam, Saudi Arabia
12.2022 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Area Manager
Biryani By Kilo
Mumbai, India
11.2020 - 11.2022
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
Store Manager
Mc Donads
Mumbai, India
01.2014 - 09.2019
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Coached employees on upselling techniques, significantly increasing average transaction value.
Education
Certificate of Higher Education - commerce
Mumbai University
MUMBAI01-2013
Skills
- Customer relationship management
- Staff training
- Sales analysis
- Inventory management
- Budget control
- Performance evaluation
- Team motivation
- KPI achievement
- Customer service skills
- Staff training and development
- Performance monitoring
- Sales KPI management
Timeline
Store Manager
Papa Johns
12.2022 - Current
Area Manager
Biryani By Kilo
11.2020 - 11.2022
Store Manager
Mc Donads
01.2014 - 09.2019
Certificate of Higher Education - commerce
Mumbai University