Rosina Romeo

• Educated customers on products and services offered by the company.
• Managed daily operations of the Customer Service Department.
• Answered customer inquiries via telephone and email.
• Performed follow-up calls to ensure customer satisfaction with product and service delivery.
• Handled escalated customer complaints and disputes in a professional manner.

• Booking appointments for the services offered by the company

• Provided excellent customer service by addressing any complaints or concerns promptly.
• Prepared checks accurately and processed payments promptly.
• Developed positive relationships with regular customers through friendly conversation.
• Took orders for food and drinks and delivered them to guests.
• Maintained a clean work station by restocking supplies, wiping down counters.

• Provided excellent customer service by addressing any complaints or concerns promptly.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Performed basic math calculations when computing bills for customers' meals.
• Prepared checks accurately and processed payments promptly.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Created detailed reports on daily, weekly, and monthly sales activity.
• Analyzed customer feedback to improve products and services.
• Negotiated pricing contracts with customers to maximize profits.
• Generated new sales leads through cold calling and networking activities.