ROSTUM HASAN
MAKKAH,SAUDI ARAB
Summary
Hilton Hotels Jabal Omar Makkah relies on this professional's 6 years of experience as a Housekeeping Supervisor to maintain top-tier service quality and operational excellence. They collaborate with teams to ensure the highest standards of cleanliness and guest satisfaction, demonstrating expertise in hotel management and service delivery.
Known for strong interpersonal and leadership skills, they create a culture of collaboration and dedication among team members. Focused on Hilton's guest-centric mission, they contribute to memorable guest experiences and organizational success by fostering seamless operations and exceptional service standards.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Housekeeping supervisor
Hilton Hotels
Makkah, Mecca Region
11.2021 - Current
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Maintained high standards of hygiene for guest satisfaction.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Trained staff, improving service quality and consistency.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Deep cleaning methods
- Supply inventory management
- Communicated management feedback to improve team performance.
- Mopped and swept hard flooring to maintain cleanliness.
- Roster management
- Carpet cleaning
- Room inspections
- Hospitality expertise
Housekeeping supervisor
Dorat Najd Resort
Riyadh, Riyadh Region
03.2019 - 12.2019
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
Housekeeping attendant
Jabal Omar Hilton Hotel & Convention Center
Makkah, Mecca Region
07.2017 - 12.2019
- Restocked essential supplies timely to avoid guest inconvenience.
- Contributed to team effort by helping colleagues during peak hours.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Removed stains from various surfaces, enhancing overall aesthetics.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Ensured spotless bathrooms for better hygiene standards.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Delivered superior service by responding promptly to guest requests.
Housekeeping attendant
Hilton Hotel & Resort, Makkah Tawar
Makkah, Mecca Region
02.2013 - 10.2016
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Executed proper waste management, contributing to a healthier living space.
- Promoted a clean environment with daily vacuuming of all rooms.
- Maintained pristine room conditions by thorough cleaning and sanitation.
Education
High School Diploma - commerce
Cox Bazar Government collage
Bangladesh 01.2012 - /2013
SSC - commerce
Kishaloya Adarsha Shiksha Niketan
BangladeshSkills
- Room inspection
- Efficient time management
- Facility upkeep knowledge
- Linen care understanding
- Supervisory expertise
- Safety standards compliance
- Understanding of hospitality industry
- Workload balancing
- Housekeeping techniques
- Deep-Cleaning expertise
- Leadership aptitude
- Pest control understanding
- Professionalism in practice
- Knowledge of sanitation products
- Basic maintenance tasks
- Efficient scheduling
- Knowledge of cleaning procedures
- Health and Safety Compliance
- First Aid
- Attention to Detail
- Training and Development
- Engaging leadership style
- Deep cleaning techniques
- Chemical storage
- Waste management
- Customer service-oriented
- Housekeeping cost reduction methods
- Control of Substances Hazardous to Health (COSHH) regulations compliance
- Hospitality expertise
- Meticulous housekeeping standards
- Teamwork
- Employee evaluations
- Customer satisfaction tracking
- Property development cleaning
- Cleaning product knowledge
- Carpet cleaning
- Staff evaluations
- Stock inventory
- Housekeeping performance evaluation
- Detailed cleaning product knowledge
- Housekeeping inspections
- Inspiring leadership style
- Bin room clearing and organisation
- First Aid trained
- Supply inventory management
- Quality Assurance (QA) controls
- Linen management
- Upholstery maintenance
- Laundry management
- Housekeeping staff training
- Housekeeping rota scheduling
Languages
English
Elementary
Arabic
Elementary
Bengali
Intermediate
Urdu
Elementary
Hindi
Elementary
Affiliations
- Playing Football and Cricket
- Watching Movies And Motivational Videos
Certification
Life Ambassador first-Aid Certificat at The Saudi Red Crescent Authority
Timeline
Housekeeping supervisor
Hilton Hotels
11.2021 - Current
Housekeeping supervisor
Dorat Najd Resort
03.2019 - 12.2019
Housekeeping attendant
Jabal Omar Hilton Hotel & Convention Center
07.2017 - 12.2019
Housekeeping attendant
Hilton Hotel & Resort, Makkah Tawar
02.2013 - 10.2016
High School Diploma - commerce
Cox Bazar Government collage
01.2012 - /2013
SSC - commerce
Kishaloya Adarsha Shiksha Niketan
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