Roxanne Cortez
Guimba,Nueva Ecija Philippines
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
Work history
Waiter/Barista/Cashier
Plaza Premium Lounge
King Abdulaziz International Airport, KSA
2024.12 - Current
- Provided excellent customer service by taking orders and addressing customer inquiries promptly.
- Operated cash register efficiently, processing transactions accurately and managing cash flow effectively.
- Monitored inventory levels and assisted in ordering supplies to maintain adequate stock for operations.
- Worked collaboratively with kitchen staff for efficient service delivery.
Nurse assistant
Dr.Ghassan N. Pharaon General Hospital(GNP)
Jeddah , KSA
2023.09 - 2024.09
- Assisted nursing staff in providing compassionate care to patients ensuring comfort and safety.
- Monitored and recorded vital signs whilst reporting any changes to nursing team promptly.
- Prepared and maintained patient rooms ensuring cleanliness and readiness for incoming patients.
Tea Girl
AMAM Real Estate
Duraat Al Arous, KSA
2022.09 - 2023.09
- Prepared and served a variety of teas to guests in a timely manner.
- Engaged with customers to ensure a pleasant and enjoyable tea experience.
- Followed hygiene and safety standards to ensure quality of service.
Busser/Waitress
Via Mercato Via Riyadh
Riyadh, KSA
2021.09 - 2022.09
- Assisted servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness of dining area by clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
Patient care assistant
Dr.Samir Abbas Hospital
Jeddah, KSA
2020.09 - 2021.09
- Assisted nursing staff in providing compassionate care to patients during daily activities.
- Maintained cleanliness and organisation of patient rooms to promote a safe environment.
- Monitored patients' vital signs and reported any changes to medical team promptly.
- Supported patients with personal hygiene needs and encouraged participation in rehabilitation exercises.
Education
Certificate of Higher Education - Nurse Assisstant /caregiver
Filipino Educators Upskills Informatic Academia
Jeddah KSA08.2023
Certificate of Higher Education -
Guimba National High School
Guimba Nueva Ecija04.2009
Skills
- Sales persuasion
- Dining etiquette knowledge
- Service mindedness
- Handling difficult customers
- Cash handling
- Menu memorisation
- Order processing
- Order taking
- Barista experience
Languages
English
Beginner
A1
Arabic
Intermediate
B1
Timeline
Waiter/Barista/Cashier
Plaza Premium Lounge
2024.12 - Current
Nurse assistant
Dr.Ghassan N. Pharaon General Hospital(GNP)
2023.09 - 2024.09
Tea Girl
AMAM Real Estate
2022.09 - 2023.09
Busser/Waitress
Via Mercato Via Riyadh
2021.09 - 2022.09
Patient care assistant
Dr.Samir Abbas Hospital
2020.09 - 2021.09
Certificate of Higher Education - Nurse Assisstant /caregiver
Filipino Educators Upskills Informatic Academia
Certificate of Higher Education -
Guimba National High School