SAB BusinessObject
Rozana Abudawood
Key Account Manager / Logistics
Jeddah,Makkah
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees , track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Key Account Manager
AJEX Logistics Services Co
Jeddah , Saudi Arabia
12.2023 - Current
- Expanded key account base by identifying and cultivating new business opportunities.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
- Negotiated contracts and pricing agreements with clients, securing long-term business partnerships.
Key Account Management
Arabian Trading Supplies ( Al-Naghi Group)
Jeddah, Saudi Arabia
05.2023 - 11.2023
- Forecasted account needs and metrics based on market and product data.
- Supported Account Manager with incoming inquiries from existing clients.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Participated in regularly scheduled feedback and information exchange sessions with key business partners.
- Managed time efficiently in order to complete all tasks within deadlines.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Negotiated with suppliers, vendors and other representatives.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Assessed sales reports, identified business standing and reported to executives , Purchase orders to be implemented in system
National CRM Manager
Wared Logistics ( Al-Zahid Group )
Jeddah, Saudi Arabia
12.2019 - 05.2023
- Key account manager for VIP customers , Retain & increase sales revenue , Service level reports (SLA) to customer (ALJ - Samaco - Saee - Electric House - Salem York - abunayyan - Jamjoom medical - Taqarub - Tamex - Al Fanar)
- Operations planning & strategical tasks with New routes for all regional area's
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
Marketing & Customer Service Manager
Toyland company
Jeddah
04.2019 - 10.2019
- Coordinating internal and external and promotional efforts including ( merchandising community relations,information, events and demos
- Dealing with customers & searching for solutions and guidelines the employees how to handle customer's
- Social media accounts, Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Managed search engine marketing budgets and tracked campaign performance.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Government Relations Specialist
Shababco Enterprises/Golds Gym (Al-Batarje Group)
Jeddah, Saudi Arabia
03.2017 - 03.2019
- Contracts & salary certificate, Ministry of labor system working in muqeem system ( Iqama & transfer of sponsorship & renewals & (passports updating information & Gosi ( general organization for social insurance)
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Trained new employees on accounting principles and company procedures.
Education
3.40 - Doctorate Business Administration (DBA)
South Valley University
Egypt-Online Study 01.2023 - 08.2023
3.70 - Master Of Business Administration ( MBA )
South Valley University
Egypt-Online Study 01.2022 - 12 2022
3.23 - English Literature
Effat University
01.2012 - 01.2015
90% - Literary
Dawhat Aljazera School
Al-Fayha 01.2007 - 12.2011
Skills
Productivityundefined
Accomplishments
Human Resources Development (SHRD)
Business Administration Management (DBA)
Business Administration Management (MBA)
Purchasing & Warehouse Management
Lingua Language/English Course
Project Management Professional (PMP)®️
Significant Market Power (SMP)
Executive Secretary Course
Software
Oracle e-business
Dynamics
PetroApp
Mix telematics
Location solutions system - GPS
Pricing project - contracting
Timeline
Key Account Manager
AJEX Logistics Services Co
12.2023 - Current
Key Account Management
Arabian Trading Supplies ( Al-Naghi Group)
05.2023 - 11.2023
3.40 - Doctorate Business Administration (DBA)
South Valley University
01.2023 - 08.2023
3.70 - Master Of Business Administration ( MBA )
South Valley University
01.2022 - 12 2022
National CRM Manager
Wared Logistics ( Al-Zahid Group )
12.2019 - 05.2023
Marketing & Customer Service Manager
Toyland company
04.2019 - 10.2019
Government Relations Specialist
Shababco Enterprises/Golds Gym (Al-Batarje Group)
03.2017 - 03.2019
3.23 - English Literature
Effat University
01.2012 - 01.2015
90% - Literary
Dawhat Aljazera School
01.2007 - 12.2011
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