Ruba A. Saqat
Jeddah
Summary
Detail-oriented Branch Quality and Customer Care Officer with strengths in maintaining operational standards. Implements quality assurance initiatives to streamline processes and enhance efficiency. Collaborates with teams to ensure compliance and uphold service excellence.
Overview
12
12
years of professional experience
Work History
Branch Quality and Customer Care Officer
Saudi National Bank (SNB)
Jeddah
04.2024 - Current
- Worked as Branch Quality and Customer Care Officer in SAMA Operation at Saudi National Bank (SNB) Al-Balad, Jeddah.
Operation Officer
Saudi National Bank (SNB)
Jeddah
03.2022 - 04.2024
- Worked as an Operations Officer in SAMA Operation at Saudi National Bank (SNB) Al-Balad, Jeddah.
Senior Universal Banker
Saudi National Bank (SNB)
Jeddah
12.2019 - 03.2022
- Worked as a Senior Universal Banker at the Saudi National Bank (SNB) Aziz Mall Branch, Jeddah.
Senior Branch Banker
Saudi National Bank (SNB)
Jeddah
02.2019 - 12.2019
- Worked as a Senior Branch Banker at the Saudi National Bank (SNB) North Al-Madinah Branch, Jeddah.
Senior Branch Banker
Saudi National Bank (SNB)
Jeddah
11.2016 - 02.2019
- Worked as a Senior Branch Banker at the Saudi National Bank (SNB) Prince Naif Branch, Jeddah.
Sale Manager
Saudi National Bank (SNB)
Jeddah
08.2015 - 11.2016
- Worked as a Sales Manager at the Saudi National Bank (SNB) Al-Khaldiah Branch, Jeddah.
Banker
Saudi National Bank (SNB)
Mecca
09.2014 - 08.2015
- Work as a banker in the customer services department at the Saudi National Bank (SNB) Al-Resifah Branch, Mecca.
Lecturer
Umm Al-Qura University
Mecca
02.2014 - 05.2014
- A lecturer in Umm Al-Qura University at the College of Education and an educational supervisor at public & private Kindergarten schools in Mecca (The Smart Kids Private Kindergarten School & The Fifth Public School).
- College of Education
Education
Master - Child Development Administration
Southern New Hampshire University
Manchester, NH, USA01-2012
Bachelor - Kindergarten, Education
Umm Al-Qura University
Mecca, Saudi Arabia01-2006
Skills
- Quality assurance
- Operational efficiency
- Problem solving
- Time management
- Multitasking ability
- Team collaboration
extra curricular courses
- Microsoft Windows and Internet, Microsoft Word and Customer Services, The Highest International Institute for ladies, Jeddah, Saudi Arabia
- Computer Applications Program, New Horizons Learning Center, Jeddah, Saudi Arabia, 2002-03-25, 2002-07-07
- ICDL (International Computer Driving License), Umm Al Qura University, Mecca, Saudi Arabia
- Certificate of Attendance, Boston University’s Center of English Language and Orientation Programs, Boston, MA, USA, English Language and Culture, 2008-09-01, 2009-01-01, 2009-09-01, Communication, 2008-09-01, Active English, 2008-09-01, Listening, Speaking, Vocabulary, 2009-01-01, 2009-09-01, Interim TOFEL, 2009-01-01, Intensive English, 2010-03-01, Reading, Speaking, Vocabulary, 2010-01-01
- Graduate Language Student Program, Southern New Hampshire University, 2011-03-01, 2011-06-01
Timeline
Branch Quality and Customer Care Officer
Saudi National Bank (SNB)
04.2024 - Current
Operation Officer
Saudi National Bank (SNB)
03.2022 - 04.2024
Senior Universal Banker
Saudi National Bank (SNB)
12.2019 - 03.2022
Senior Branch Banker
Saudi National Bank (SNB)
02.2019 - 12.2019
Senior Branch Banker
Saudi National Bank (SNB)
11.2016 - 02.2019
Sale Manager
Saudi National Bank (SNB)
08.2015 - 11.2016
Banker
Saudi National Bank (SNB)
09.2014 - 08.2015
Lecturer
Umm Al-Qura University
02.2014 - 05.2014
Master - Child Development Administration
Southern New Hampshire University
Bachelor - Kindergarten, Education
Umm Al-Qura University