Ruba Saad
Ri,Saudi Arabia
Summary
Experienced IT professional with a strong background in wireless network configuration, encryption protocols, and network monitoring. Proficient in analysis using Wireshark, virus and malware detection, and removal techniques. Demonstrates exceptional organisational skills, problem-solving abilities, and teamwork capabilities. Skilled in DevOps, firewalling and routing, ICT training management, IT infrastructure development, application installation, and network security protocols. Adept at VPN setup proficiency, user interface understanding, anti-virus software installation, and VLANs. Committed to enhancing network security and optimising IT infrastructure for improved performance.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
IT technical support specialist
KEO International
08.2023 - 08.2024
- Troubleshoot and resolve technical issues with hardware, software, and networks
- Configure and set up computers, devices, and applications for employees
- Monitor IT systems to ensure performance and security
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Collaborated cross-functionally for improved operational efficiency.
- Designed user-friendly interfaces for increased ease of use.
- Developed expertise in variety of technical disiplines including cloud services and network management.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Troubleshot operating systems, hardware and software problems to identify root causes.
IT SUPPORT OFFICER
TKE International CO
03.2020 - 03.2023
- the first point of contact for technical support to resolve hardware, software, and network issues
- Monitored system performance, conducted regular backups, and ensured data recovery readiness
- Supported LAN, WAN, and Wi-Fi network components
- Tracked computer system and network performance to identify root causes of issues.
- Supported loading of peripheral equipment with selected materials.
- Served as point-of-contact during IT emergencies, ensuring swift problem resolution.
- Introduced real-time collaboration methods, resulting in decreased incident-resolution times.
- Achieved improved system reliability by conducting routine maintenance checks.
Volunteer Pre-analytical Study
King Faisal Specialist Hospital
01.2020 - 02.2020
- Completed assigned tasks independently and demonstrated strong communication skills
- Assisted with events and outreach programs to drive initiatives
- Managed teams by overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Handled chemicals and waste in line with COSHH regulations.
- Generated Key Performance Indicator reporting to drive better performance.
- Forecasted sales trends to plan team resourcing.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Bachelor of Technical Engineering - Cybersecurity
Girls College of Technology
Diploma in Technical Support - undefined
Girls College of Technology
Skills
- Wireless network configuration
- Encryption protocols
- Network monitoring
- Analysis using Wireshark
- Virus detection
- Malware detection
- Removal techniques
- Organizational skills
- Problem-solving skills
- Teamwork skills
- DevOps
- Firewalling and routing
- ICT training management
- IT infrastructure development
- Application installation
- Network security protocols
- VPN setup proficiency
- User interface understanding
- Anti-virus software installation
- VLANs
GRADUATION PROJECT
Project: Child Protection in the Digital Age
Institution: Girls College of Technology, Riyadh
Completion: Nov 2024
Overview:
• Studied online risks for children and protection strategies.
• Collaborated with Cyberkids Association for real-world solutions.
• Explored legal, technical, and educational safety measures.
Achievements:
• Developed parental controls & awareness campaigns shared with Cyberkids.
• Presented findings to advocacy groups, receiving commendations.
Volunteer Role: Research Contributor, Cyberkids Association (Sep–Nov 2024)
• Supported online safety workshops & outreach campaigns.
• Helped develop child protection materials for education.
Certification
- Saudi Council of Engineers Membership 1109244
- AWS DevOps Bootcamp (Tuwaiq Academy)
- CS50 Introduction to Computer Science (Harvard University)
- Cisco: Introduction to Cybersecurity, CCNA 1 and 2
- JavaScript Essentials (JSE): Introduction to JavaScript
- OpenEDG Python Institute: Programming Essentials in Python
- NDG Linux Essentials (NDG)
- AWS Cloud Security
Languages
Arabic
English
Timeline
IT technical support specialist
KEO International
08.2023 - 08.2024
IT SUPPORT OFFICER
TKE International CO
03.2020 - 03.2023
Volunteer Pre-analytical Study
King Faisal Specialist Hospital
01.2020 - 02.2020
Diploma in Technical Support - undefined
Girls College of Technology
Bachelor of Technical Engineering - Cybersecurity
Girls College of Technology
Similar Profiles
Nour FarahNour Farah
Project Manager at KEO International ConsultantsProject Manager at KEO International Consultants
ABDULLAH ALBAHUSAYNABDULLAH ALBAHUSAYN
Stakeholder Manager at KEO International ConsultantsStakeholder Manager at KEO International Consultants
Hossam Eldin OufHossam Eldin Ouf
Resident Engineer at KEO International ConsultantsResident Engineer at KEO International Consultants
Saud AyadahSaud Ayadah
IT specialist at Experience For debt collectionIT specialist at Experience For debt collection
ABDULRAHMAN SADDEEKABDULRAHMAN SADDEEK
Application developer at CHANNELS by STCApplication developer at CHANNELS by STC