Ruby Brunton
Kurralta Park
Summary
Skilful administrative professional with over 7 years of diverse experience in telecommunications, medical, and disability sectors. Proven ability to thrive under pressure, collaborate effectively within teams, and excel independently. Skilled in managing a high-volume work load, delivering exceptional client service, and facilitating seamless inter-departmental communication. Possesses strong written and verbal communication skills, attention to detail, a penchant for quick learning, and a commitment to exceeding expectations.
Overview
10
10
years of professional experience
Work History
Administration Officer/Receptionist/Executive Personal Assistant
Access4u (Disability Services)
06.2022 - Current
- Warmly greet and assist all visitors to the Brighton office, ensuring a welcoming atmosphere.
- Handle incoming phone calls, directing them appropriately and recording messages.
- Manage office inventory and meeting room availability.
- Personal administration assistant to senior psychologist and psychiatrist, coordinating appointments and ensuring efficient calendar management.
- Onboard new clients, ensuring accurate documentation and system setup for invoicing.
- Update client files and systems upon receipt of new NDIS plans.
- Completing Medicare claiming.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Aided colleagues, managers, and customers through regular communication and assistance.
Medical Receptionist
South East Radiology
06.2021 - 04.2022
- Welcome patients and visitors, manage inquiries and scheduling.
- Register patients and assist with documentation.
- Process billing, payments, and Medicare claims.
- Handle faxing, scanning, filing, and mailing.
- Liaise with GPs, radiologists and other healthcare professionals.
- Manage office inventory.
Customer Care Team Leader/Live Chat Lead
Southern Phone Company
01.2018 - 06.2021
- Manage a team of twelve customer care agents to ensure outstanding service and meet KPIs.
- Oversee general administration procedures in the contact centre.
- Manage roster, provide feedback, coaching, and training to agents.
- Handle escalation calls and perform monthly reporting.
Front of House
Tuross Boatshed and Café
09.2015 - 12.2017
- Assist in managing front-of-house operations.
- Serve as the first point of contact for customers, take orders, and provide assistance.
- Maintain a neat and tidy workspace.
- Assist in training new staff members.
Education
Higher School Certificate -
Moruya High School
Moruya, NSW01.2017
Skills
- A passion for learning and progressing in a fast-paced environment
- Ability to work well under pressure with a professional and polite demeanour
- Previous leadership experience
- Love of working with people
- Excellent multitasking and organisational skills
- Self-motivated
- Strong written and verbal communication skills
- Proficient in Microsoft Office suite
- Administrative support
- Office management
- File maintenance
- Calendar management
Timeline
Administration Officer/Receptionist/Executive Personal Assistant
Access4u (Disability Services)
06.2022 - Current
Medical Receptionist
South East Radiology
06.2021 - 04.2022
Customer Care Team Leader/Live Chat Lead
Southern Phone Company
01.2018 - 06.2021
Front of House
Tuross Boatshed and Café
09.2015 - 12.2017
Higher School Certificate -
Moruya High School
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