Ruby Frick
Clare
Summary
Proven team player with a strong work ethic, demonstrated during my time at Sevenhill Hotel. Excelled in customer service and multitasking, enhancing guest satisfaction and operational efficiency. Skilled in cash handling and problem-solving, I consistently contributed to a positive dining experience, showcasing my ability to thrive in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Front of House Employee
Sevenhill Hotel
11.2021 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cellar Door Hand /Front of House Employee
Paulett Wines
12.2021 - 08.2023
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Polished wine glasses efficiently
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Explained various elements of dishes to customers to enhance their dining experience
Cellar Door Hand
Tim Adams Wine
01.2019 - 11.2021
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Polished wine glasses efficiently
- Handled food with care, creating cheese platters
- Performed stocktake, paying close attention to detail
Cafe Worker
Wild Saffron
04.2016 - 01.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
Education
Bachelor of Science - Animal Science + Animal Behaviour
University of Adelaide
Adelaide, SA11-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Attention to detail
- First aid training
- Punctuality and reliability
- Greeting guests
President of Roseworthy Agriculture College Student Union Council
Requires strong organisation and coordination of a team to ensure the best results for college events
Timeline
Cellar Door Hand /Front of House Employee
Paulett Wines
12.2021 - 08.2023
Front of House Employee
Sevenhill Hotel
11.2021 - Current
Cellar Door Hand
Tim Adams Wine
01.2019 - 11.2021
Cafe Worker
Wild Saffron
04.2016 - 01.2019
Bachelor of Science - Animal Science + Animal Behaviour
University of Adelaide
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